Collaborations
Who are the different staff/employees that help you when dealing with any clean-up of biohazards?
maintenance/facilities, calling Public Safety after-hours
What time do you check in for duty?
7:00 PM
What should you have with you during rounds?
your duty phone, your cell phone, keys, pen/paper
Who do you call if you are unsure about how to respond to a situation?
Primary On Call
What are the three types of incident reports?
Community Standards, Health & Wellness, Equity
Who leads the response to a situation once Public Safety arrives?
Public Safety
What are the expectations for checking in for duty?
Checking in promptly at 7:00 PM, all RAs on duty should be present, and starting rounds promptly after checking in.
What spaces do duty teams check during walkthroughs?
Hallways, lounges, bathrooms, lobbies, stairwells, and entrances.
If you're not "on duty," what do you do when you discover an issue/situation in progress?
Address the situation, or notify someone if you are not able to respond in the moment.
What are some examples of slang terms that should not be used in incident reports?
weed, high, pot, etc.
How could you help a student find help with an identity-related issue or concern that is not an immediate problem, but still an important concern brought up?
Center for Diversity, Equity, & Inclusion
What are the appropriate steps to completing your duty shift?
Turning in the phone to the appropriate office by 9:00 AM, ensuring that the phone is charged or plugged in if needed, submitting the duty log before leaving the office, and submitting all incident reports.
What are the three main focus areas of rounds?
Ensuring the safety of our residents, checking for maintenance and facilities issues, and building community with residents
A student comes into the RA office saying that they are having a "crisis situation" and that they need a room change immediately because they "don't feel safe." How do you respond?
Assess the situation, determine if the situation is truly a crisis or needs immediate intervention, determine your next steps, determine if the student truly does not feel safe, or if it is an uncomfortable situation, etc.
Who receives incident reports?
On Call Response Teams, Public Safety; Equity reports go to the Equity team
How do you help a student during a situation where they may be struggling mentally/emotionally?
Depending on level of situation, helping student individually, connecting them to their RD/AD, calling Public Safety and/or on-call counselor
How do you address a situation where your duty partner has arrived late for duty on multiple occasions?
Having a conversation with your supervisor, if comfortable, having a conversation with their duty partner.
How can RAs on call complete rounds without students being aware of their monitoring?
Starting at slightly different time frames
What are the appropriate steps to responding to an incident involving alcohol being present?
Announce/introduce yourself, investigate what is occurring, determine if calling up is necessary, collect IDs from those involved, document important details throughout (i.e. timeline of events, who was involved, items involved, things people said)
A student approaches you while on call to ask for help with a roommate issue. As you deal with this roommate mediation, what might result in writing an incident report?
Anything violating policy, potential Equity reports that result from threats, hate speech, etc.
How can RAs on call best collaborate with Public Safety responding on the scene?
Letting them take lead with certain situations, obtaining officer names, documenting further details in individual incident report that may be overlooked
What options do you have available to you during a higher-level or difficult duty response to use to help in the situation?
Calling Primary, calling Public Safety, asking for additional help from other RAs
What should you do during duty if an incident is occurring before being able to either start or complete rounds?
Depending on level of situations, either having one RA address the situation while the other RA completes rounds, or addressing the situation together and completing rounds after or at a later time.
An incident is occurring in a hallway of one of the residence halls, and residents are coming into the hallway asking questions about the incident. What is the appropriate response in this scenario?
Asking students to return to their rooms, having one of the RAs responding do crowd control
What are important follow-up tasks that you may need to take after writing an incident report?
Following up with your supervisor, calling Primary to double-check, submitting any additional information (email/photos, etc), checking in on student(s) if needed