DoorDash
When was DoorDash founded?
What is 2013?
What ordering system is used to place Denny's order?
What is OLO
First thing you do when you get a case
What is Take Ownership
After logging into OLO where do you click to place an order?
What is Switchboard
What is Voice Ordering
What is assist Merchants by placing pick-up and delivery orders over the phone
Who Founded DoorDash?
Who is Tony Xu, Andy Fang, & Stanley Tang
What is the name of the discounted menu for people aged 55 and up.
What is the 55+ Menu
What is the last thing you do once you are finished with your case?
What is Solve the case
What information do you need from the customer to start an order?
What is phone number or email address
What are the 3 steps to Voice Ordering
What is
Customer calls local store
Tx places the order on behalf of the customer
Order is sent to the store.
Where was DoorDash founded?
Where is Palo Alto, CA
Name 5 Menu Categories on the Denny's Menu
Beverages, Burgers, Classic Breakfasts, Classic Dinners, Desserts, Family Packs, Kids, Melts & Handhelds
Milk Shakes, Omelettes, Pancakes & Crepes, Salads, Slams, Starters, Sides, 55+
What is the name of the template you use for notes?
What is Case Notes>Voice Ordering
What 3 ways can a customer get their order?
What is Pickup, Curbside, or Delivery.
How do you handle
Escalations, Transfers and
Edge Cases
Transfer to the Merchant
Where did the concept for DoorDash Begin?
Where is a Palo Alto macaroon store.
What are the 6 types of eggs on the menu
Over easy
Over medium
Over hard
Scrambles
Sunny side up
Egg whites
What system will you log into daily to receive calls from customers?
What is AWS (Amazon Connect)
If the customer is a new customer what information do you need to proceed with the order?
What is Collect their full name, phone number, and email address (for order receipt & quote time - optional).
Name 3 benefits to Merchants having Voice Order
What is
Cost-effective
Seamless customer experience
Increased sales and efficiency
What is DoorDash Mission Statement?
What is to grow and empower local economies.
Name 3 different Slam Options
Build Your Own Grand Slam
Lumberjack Slam
All-American Slam
French Toast Slam
Fit Slam
Triple Double Slam
Super Slam
What reference tool do you have available to assist with your orders?
What is KB - Drive | Voice Order Merchant | Denny's
What does Olo stand for?
What is Online Ordering (Unofficially confirmed)
What are the 8 steps to voice order
1. Greet Customer 2.Confirm Order Details
3. Build the Order 4. Suggest an Upsell
5. Repeat the Order 6. Payment
7. Provide Quote time 8. Thank the Customer