Audit Tab
Mailings
Alerts
Dependent Coding
Scripting
100
Where can you look at the documents that have been submitted by the ppt?
What is in the "Documents Received" box
100
When on the mailings tab, how can you tell if a letter has been sent to the ppt?
What is check the "status"
100
What happens if an alert shows expired?
What is the alert is no longer valid for this ppt and should not be used
100
Where can you make a change to the Dependent Coding?
What is on the Audit Tab in the "Dependent Verification Status" Box
100
If a ppt wishes to remove and ineligible dependent, what do you do 1st?
What is read and follow the Opt-Out script if available
200
Where can you see what information is available on the documents that have been submitted by the ppt?
What is hover over the bubble in the "Documents Received" box
200
What does the status "Queued" mean?
What is the document is in line for the printer but not printed yet
200
Where can you look for the last time an alert was changed or added?
What is under the "modified date" next to the alert
200
When can you make a Type Change to a dependent?
What is before the Dependent is verified
200
How many scripts do you have to go through for each ppt?
What is read all the scripts that apply to the ppt's situation
300
Where can you see if there is a Grace period for a dependents verification?
What is hover over the shield icon for the dependent
300
What does the status "Mailed" mean?
What is the document has been picked up by the postal service
300
How many alerts do you have to go through for each ppt?
What is read to yourself all of the alerts and determine which apply to your ppt
300
Once on the Audit Tab, What do you click on to change the Dependent type?
What is click on the edit select box next to dependent's name
300
What do you do if the ppt requests extra time for the verification?
What is read the scripting items to see if an extension can be granted
400
How do you open a document for viewing?
What is click on the document icon in the "Documents Recevied" box next to the doc you wish to view
400
How do you stop a queued letter from being sent to the ppt?
What is send TM an email requesting doc to be voided
400
In what order are the alerts presented?
What is the newest alert are mainly at the top of the list, (but not always). Read all of them
400
Who is allowed to change an unverified dependent type?
What is any CSR
400
What do you do if the ppt states they don’t have their GIBC or GIMC?
What is read the scripting items to see if an extension can be granted for GIMC or GIBC
500
What is a "DocID"
What is a unique identifcation number of the specifc document the ppt has submitted
500
How do you open a letter that has been mailed to the ppt?
What is click on the "view" button next to letter
500
How do you see the Alerts at the very bottom of a very long list?
What is reduce your screen magnification to enable seeing entire list of alerts
500
How do you change the dependent type for a verified Dependent?
What is issue a tm escalation
500
How do you see the Scripts at the very bottom of a very long list?
What is reduce your screen magnification to enable seeing entire list of scripts
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