CAPI
This is the date that CAPI Action Plans are due
11/21/25
10/10
This is the name of the page where you can find the Daily Category Review in HUB.
Daily Category Review in HUB
How should EVERY guest be greeted when entering our PCC?
With a warm, genuine "Welcome to Petco"
The name of our Free Loyalty Program, and a Critical piece of information Petco needs to maximize this program
Vital Care Core
Guests Email Address.
This is the number of SUBCLASSES to target when analyzing Top Shrinking SUBCLASSES
5
These are examples of things to look for during 4 Foot Walks
Faced and Left Justified
Accurate Inventory
Clean Shelves
Old Label Remnants
Cob Webs
Grossness
This is what we need to focus on when analyzing prior days performance.....
Top 3 and Bottom 3 Categories for overall PCC (excluding services)
Once the guest lands in the aisle, this is the question our partners need to be asking
Who are you shopping for today?
This is a tool for our partners to leverage when engaging a new to Petco Guest, a new pet household, or a new to food guest
Welcome to the Family Book
Ordering, incorrect counts, and maintenance are 3 examples of this
Root Cause for Shrink
Before correcting on hand counts, this is someplace you must check first
Secondary Locations
This is a tool to use in order to notate the categories for the day for all partners to see.
Electronic Daily Planner
This is a tool for our team to use with our partners to educate them on specific brands of focus
On The Floor Activities
......is the report that we use to track the individual partner performance each day
New Vital Care Core Report
This is a critical component to focus on when creating your PCC's plan.
Sales Behaviors
The Four Foot Walk should take place during what 2 critical tasks?
EZ Counts and Daily Category Review
This is a KEY BEHAVIOR of the General Manager to ensure we have set the stage for our opening leader to complete this prior to opening.
This is a type of question that cannot be answered with a "yes" or "no"
Open Ended Questions
This metric gives us a snapshot of if a guest was assisted while in our PCC
Assisted before checkout.
......is an example of selling behaviors to offset shrink.
Schooling Fish in groups of +7 in odd numbers; increased training; asking open ended questions; adding new species and plants.
How can we validate that we are seeing ALL THE THINGS????
Ask a friend for their perspective and how they would rate the same section. Ask for specific observations to continue to improve.
This will be KEY to the success of this program
GM Validation of correct categories and actions taken.
This is a sales driving question we should hear with conducting an observation of a grooming check in
How is your dog doing on their current food?
A guest that was assisted before checkout spends an additional $????? per transaction?
$11