Front Desk
This is the first thing a front desk team member should verify when checking in a patient.
What is the patient’s name/date of birth or identity?
Custom Orthotics CPT Code?
What is L3000
This is the permanent nail procedure that we offer in the office for ingrown toe-nails?
What is a Matricetomy?
This document explains what insurance paid, denied, or applied to the patient’s responsibility.
What is an Explanation of Benefits or EOB?
This office tool is used to document patient communication and internal follow-ups.
What is a Telephone Encounter or TE?
This should be collected or verified at every visit to make sure patient records are current.
What are demographics, insurance, and contact information?
This is the document that is signed by the patient prior to any orthotic casting.
What is Orthotic Waiver?
This type of treatment may be used to reduce inflammation and pain. This is a common treatment for Plantar Fascitis symptoms.
What is an cortisone injection?
This process confirms whether a patient’s insurance is active before the appointment.
What is insurance verification?
This is DMC's BHAG?
2 million positive impacts by December 31, 2031.
If a patient is running late, the front desk should follow this office rule before deciding whether they can still be seen.
What is the late arrival or grace period policy?
This section of a medical note describes the patient’s current symptoms, when they started, how they have changed, and any related factors. / This is the section completed by the medical assistant that documents and summarizes a patient’s visit
What is HPI / History of Present Illness?
This procedure may be performed to remove thickened or painful callus tissue.
What is callus debridement?
This is the amount a patient must pay out-of-pocket before insurance begins covering certain services.
What is a deductible?
What kind of services does our nurse practitioner, Cindy provide?
What is Musculoskeletal care.
This should be reviewed before scheduling a patient to avoid scheduling errors.
What is the appointment type and managing/rendering provider?
This painful condition often causes heel pain, especially with the first steps in the morning.
What is plantar fasciitis?
This procedure involves removing a small sample from the foot or toe nail for laboratory testing.
What is biopsy?
This insurance requirement must often be obtained before certain visits, treatments, or procedures are covered.
What is prior authorization or referral?
This workplace value means being honest, dependable, and taking responsibility for your actions.
What is integrity?
What is the opening spiel / introduction for a DMC phone call?
What is It's a great day at Dynamic Medical Centers, this is ____, How can I help you?
How much is the routine nail care - in self pay rate?
What is $75
This device uses controlled negative pressure to help promote wound
What is a wound VAC?
This is the type of insurance for people over 65 years old.
What is Medicare.
Get it, Want it, Capacity to do it