Guidelines
What is a Code 10?
A suspected shoplifter, or a person who may attempt to shoplift
What is the forecasted #1 item for the season?
The Rebecca Cardigan
What date is Black Friday?
The last Friday of November, the 28th
What is Hamburger vs Hotdog?
The way a top is holded, either with the fold verticle, or horizontal
Who has top individual sales year to date?
Kylie Vince
What is a recovery statement?
A recovery statement is a way for us to address a customer in regards to concealed merchandise WITHOUT accusing the customer in any way.
What is F.A.W.?
Features
Advantages
Why
What accent fabrics can you find this season?
Lace & Satin
What are 3 main reasons for sizing product?
Customer accessiblity
Replenishment efficiency
Visual Aesthetic
What is the Save the Sale target?
5%
What 4 things are crucial when bag checking?
In range of camera sightline
Viewing to bottom of bag
Coat/jackets put on during
MOD to perform checks
What is C.S.E.?
Complimentary
Similar
Elevated
Who is our VIP Influencer guest this season?
Elsa Hosk
What is the difference between a Capsule and a Collection?
Collection: This is a subcategory of the zone, which is tailored to a trend of the season. Typically this will cover one section or capsule of the store. This changes by the layout.
Capsule: The store is sectioned by how the customer shops through, think of it as pinball or ping pong. Capsules do not change and are pernamently fixed.
What is the current collectif target, and what is the next objective?
82%, 90%
What does it mean to make decisions with integrity?
Adhering to the Code helps us make ethical decisions without bias. Is it legal? Is it to company policy or procedure? Am I comfortable with the decision? Am I comfortable with others knowing this decision?
What is the difference between a recommendation vs suggestion?
A recommendation is when we bring product to the customer in her size to either compliment an outfit, or as an alternative. Recommendations can take place in any zone but we do typically recommend in our fitting rooms.
A suggestion is when we casually show case product without directly passing them off to a customer. Suggestions are typically made on the sales floor after determining a customer’s needs and wants. Suggestions can be casual and fairly general.
What is the December inspiration called?
The Holiday Slice
Tag tucking
Edging
Sizing
Finger Spacing
Capacity
What are the 3 main customer identities?
Timid
Outgoing
Independent
What are 3 characteristics of being fit for duty?
Positive attitude and energy
Well and clear of mind
Representative through brand identity
What is the difference between the Top 20 and the Top 40?
The top 40 is our store trend for top sellers, whether filtered by week, month, quarter, year. Where as the Top 20 is what the company anticipates to be top sellers.
Tezza Barton
What are three of our main Collections currently?
In the city
Night out
Denim Impact
On the Daily
Name the 5 Values
OWNERSHIP
Do what you say.
CUSTOMER FOCUS
Customer comes first.
CURIOSITY
Grow through discovery.
PASSION
Love what you do.
EMPATHY
Prioritize understanding.