Support and Help
What is the 24 hour a day resource that students, instructors, and staff can call for help with basic Canvas functions?
The Canvas Support Hotline.
What will be the first semester in which courses at Cornell will no longer be allowed to run in Blackboard?
Spring 2020
What are the two most recommended browsers to use while accessing Canvas?
Chrome and Firefox
I made an Image in my Blackboard course, but I can't find it in Canvas. What do I do?
Recreate it as a page in Canvas. The image should be located in Files if you transferred the files.
How do I make a content folder in Canvas?
Canvas does not have Content Folders, but content can be organized in Modules.
How can instructors, TAs, and staff learn about transferring content from Blackboard to Canvas, getting started in Canvas, and using the Gradebook and Speedgrader synchronously?
Through workshops and webinars.
Are students automatically enrolled in Canvas courses?
Yes.
How can I reorder, add, or remove buttons from Canvas Course Navigation?
By changing Navigation Settings.
My Zoom session did not transfer from Blackboard to Canvas. What do I do?
Create a new External Tool link within the module where the Zoom session link should reside.
How do I send an Announcement in the future?
You can delay an Announcement by choosing "delay announcement" and setting a future date and time.
Where can you find a collection of written and video Canvas tutorials for instructors, administrators, and students?
The Canvas Community.
Can instructors use their sandboxes to run actual courses?
No.
What process must be completed before a course can become visible to students?
It must be published.
My blogs did not transfer from Blackboard to Canvas. What should I do?
If you're using the Blog tool from Blackboard, that is not supported in Canvas. I can put you in touch with a CTI instructional designers who can help you to develop a solution.
How do I check an assignment for plagiarism?
You can turn on plagiarism checking from within an assignment's options page.
Which asynchronous course is a source of tutorials for basic Canvas functions?
Getting Started.
Starting Fall 2019, will professors have to manually request their courses in Canvas as they have done in Blackboard?
No. Courses will be automatically generated.
What process must I use to move material from a sandbox to an actual course?
You use the Course Copy option of the Import Course Content function.
I transferred my content from Blackboard to Canvas, but the folder structure is all wrong. What do I do?
Canvas has a different structure than Blackboard. There are now Modules instead of Content Folders. As such, you will need to think about how to change the framework of your course. I can put you in touch with a CTI instructional designer who can help you to make those decisions.
How do I make a column in the Gradebook?
To create a column in the Gradebook, you must create an Assignment. Each assignment will automatically create a column.
Which asynchronous course is a source of tutorials for more complex Canvas functions?
Diving Deeper.
Will CTI move courses to Canvas for instructors?
No. We will support moving large quizzes that have errors caused by migrating from Blackboard to Canvas.
How do I organize which courses show on my Dashboard?
Go into your All Courses list and favorite (star) courses you want to show.
I don't have time to move my content to Canvas. You need to do it for me.
?
How do I do weighted grading?
You will first need to make sure all assignments are in Assignment Groups. You will then need to turn on the weighted grading option and set the weights for each assignment group.