Employees working at restaurants
a person who serves food in a restaurant
server
a person who answers the phone and check-in, check out guests or visitors
receptionist
A person who eats at a restaurant
diner
Greet your guests
Good everning, thank you for calling Twilight Sky Bar & Cloud Nine Restaurant. How may I assist you?
Asking about the menu
•What would you recommend today?
•What are today’s specials?
•Is this dish spicy / sweet / sour?
•Do you have any vegetarian or vegan options?
•What does this dish come with?
a skilled and trained cook who works in a hotel or restaurant, especially the most important cook
chef
a person employed to perform cleaning and other domestic tasks in a hotel
housekeeper
a person who uses a particular restaurant, hotel, etc., especially regularly
patron
Asking about the number of guests
How many people will be in your party?
Making special requests
•Could I have this without onion, please?
•Can you make it extra spicy / less spicy?
•Could I have the sauce on the side, please?
•May I get this to-go (takeaway), please?
A female restaurant staff who greets customers and sits them at availbale table
hostess
a person whose job is to be present at the entrance to a hotel, in order to help visitors with their luggage and show them their rooms
porter
A group of people who are going to the same place or event
party
Asking them about the reservation date
When would you like to make the reservation for?
Placing an order
•I’ll have the [dish name], please.
•Could we start with the [appetizer name]?
•For my main course, I’d like the [dish].
I’ll take the [drink name] to go with that.
A person responsible for preparing food ingredients and doing basic kitchen tasks to support the chefs
kitchen assistant / kitchen helper
A hotel staff who helps guests with anything they need, such as arranging trips or theatre tickets
Concierge
a person invited to attend a meal, event, or special occasion at a restaurant
an invited guest / attendee
Asking your guests about their preferred seating
Would you prefer a specific seating area, like near the window or in the center?
Welcoming guests
Good evening sir/madam! My name is …. I’ll be your service tonight.
a trained wine expert in a restaurant who recommends, serves, and pairs wine for guests
sommelier)
a hotel staff member responsible for supervising front desk operations and solving guest problems
front office supervisor
Confirming the orders
Just to confirm, you’ve ordered ….., is that correct?