💬 Communication
What is active listening?
Paying attention without interrupting
What mistake did the team make?
They assumed Ethan wasn’t working
What makes a team effective?
Communication and cooperation
What was the main problem?
Unclear instructions
Where does the scenario take place?
A hotel with a celebrity guest
What is an “I message”?
A way to express feelings without blaming
True or False: You should assume before asking questions
False
Name one teamwork challenge
Miscommunication or unclear roles
What was the correct solution?
Ask questions instead of blaming
What is the team responsible for?
Security and monitoring
Why is tone important in teamwork?
It prevents conflict and shows respect
What should you do instead of assuming?
Ask for clarification
How can teammates support each other?
Communicate clearly and help each other
What is one SMART goal from this scenario?
Everyone understands their role before starting
Why is communication important in hotel security?
It keeps guests safe and prevents mistakes