Steps in Order
What is the first step in managing the meeting for action?
Restate the original contract
True or False: Resistance in a meeting means people don’t care.
False. Resistance shows the issue matters
What kind of language should you use in meetings?
Clear and simple
Which step comes right after “Present recommendations”?
Ask for client reactions
What should a consultant do when resistance shows up?
Acknowledge it and deal with it
What should always stay in focus during the meeting?
The picture (clear summary)
At what step do you ask the client, “Are you getting what you want?”
Step 6 (Halfway through the meeting)
Name one common form of resistance.
Endless questions, denial, postponing, etc.
About how many main categories of data should you present?
Four
What is the final step of the 10-step meeting process?
Give Support
Why shouldn’t you take resistance personally?
It’s about the client’s struggle, not you.
Why ask clients halfway through if they’re getting what they want?
To adjust before it’s too late
In a 60-minute meeting, at what minute does the “Decision to proceed” step typically begin?
Around the 37th minute
If the room goes silent, what could you ask to surface concerns?
“What’s your reaction to what I’m presenting?”
What happens if you share too much data?
People get overwhelmed and stuck