Suspense codes
Debtor calls in. Your Unit. They Updated their information They will pay tomorrow and hung up.
FUP
On Talk Off Script 1 (Outbound call) What is the statement we are required to make directly after stating : This is Mr. Gray calling from ProCollect Incorporated.
The Purpose of my call is to inform you of an outstanding debt with my client.
The 3rd Money Bag's Use
ACCOUNT LOOKUP OF INBOUND CALLS & TRANSFERED CALLS
Identify the type of correspondence.
What is review you IRRs & PTPs
Debtor calls in. Unit 017. They Updated their information but refused to refused to pay. You did not hit you accounts worked yesterday
IRR
Mini Miranda & Quality Assurance statement comes before what statement on the Talk Off Script.
My client has turned your account over to my company with the understanding that you did not want to pay your bill of $_______________.
WBESITES MUST ALWAYS DISPLAYED
TLO, PAYRZR, MONEYGRAM, ACECASHEXPRESS, EMAIL
(PROCHAT)
Use the SRF/ System Request Form
What is.. to have the correspondence email and attached documents scanned to the debtors file/ account
Work This during Non Prime Time Hours
What is... NWPs
Wide open season. Unit 001 from dialer makes payment. Credit Card secured for today. Management approved PDF. Your accounts worked from the previous weekday is 194.
PTP
TALK OFF Script 2 should be used when..
When we spoke to the Debtor in the last 72 hours/ 3 days.
WHILE THE PHONE IS RINGING
WHAT IS PREPARING ACCOUNT NOTES FOR THE NEXT ACCOUNT WORK OR WHAT IS PULLING TLO
BEFORE I RESPOND BACK TO THE CORRESPONDENCE EMAIL
What is... Note the account of what happened.
AFTER 5P & SATURDAYS
What is LTNs?
Biligerent debtor UNIT 66 calls in screaming. They state they are not paying this debt. You complete the mini Miranda. They curse at you and tell you do not call my number any longer.
CCL
Please get a pen and paper so I can give you some information to resolve this matter. The information is:
My address is 12170 ABRAMS RD, STE 100 DALLAS, TX 75243. The phone number to my office is toll free 1-800-732-3799. Your account number is ____________.
I WAS ABLE TO FIND THE CORRECT SSN ON TLO
WHAT IS COMPLETE THE SRF / SYSTEM REQUEST FORM TO HAVE THE SSN UPDATED DOWNLOAD/PRINT THE PROOF FROM TLO AND SEND IT TOGETHER
STEP 4
WORK THE ACCOUNT.
Check these every morning
What is PTPs, PDCs & TRCs
You called the debtor on the cell number and the consumer refused to update their account information. The debtor says that they are at work at this time of day to call later.
LTN
Closing the call with a debtor who has refused to pay. You have exhausted all options.
Even so, your balance must be received on (give a date no more than 3 business days). Goodbye
THERE ARE NO NUMBERS IN TLO OR ON THE ACCOUNT AND NOT DOCUMENTS ATTACHED
WHAT IS SEND AN EMAIL REQ TO HAVE THE BATCH/APPLICATION UPLOADED TO THE ACCOUNT
Please Note - You Must (Finish the statement)
These days are primetime all day long
What is Mondays & Saturdays?