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Order Ops
Parts & Pieces
Aircraft Impact
Current Projects
100

This document, often created by engineering, authorizes a specific change, modification, or deviation to an aircraft system or component.

What is an Engineering Authorization (EA)?

100

If one serial number is sent out on an RO, and a different serial number is received, it generally indicates this type of transaction.

What is an exchange?

100

This code, unique to United Airlines, identifies a specific aircraft part.

What is an M&E?

100

EAs are often completed in an effort to improve this.

What is aircraft performance or efficiency?

100

United will begin offering WiFi services from this provider on its mainline fleets later this year.

What is Starlink?

200

Before material is ordered, this document typically outlines what is required to support the EA installation. 

What is a Bill of Materials (BOM)?

200

This team reviews the material requirements for an individual EA, and initiates POs to support the lifespan of the project.

What is EA Materials?

200

A rotable part that has been approved for installation comes with this type of serviceability document.

What is an 8130 or EASA Form 1?

200

This project refreshes the interior of United's narrow body fleets.

What is the Customer Experience (CX) Mod?

300

This team is responsible for deciding when and where the work for an EA will be accomplished.

What is EA Planning?

300

When a supplier can't meet a promised delivery date, our team does this to keep the project on schedule.

What is expedite?

Also acceptable: What is anything/everything?

300

This process ensures all necessary parts for an EA are grouped and delivered together.

What is kitting?

300

This project aims to increase the lifespan of United's aging 757 & 767 fleets.

What is the Reliability Maintenance Visit (RMV)?

400

This term (or two letter acronym) describes a change to an aircraft that is legally required and often issued by the FAA or OEM.

What is an Airworthiness Directive (AD)?

400

These teams are responsible for ensuring that EA material is on hand at the station at the time the work is scheduled to be done.

What is AOG and BMC?

400

When one part is replaced with a newer, updated part, it's called this.

What is supersession?

400

This widebody fleet will become the first at United to feature a business class seat with a sliding door.

What is the 787-9?

500

This internal engineering process ensures EAs are compliant with safety, regulatory, and design standards before they are released.

What is engineering review?

500

Two key data points must be aligned for the successful implementation of an EA: The material delivery schedule, and this.

What is a maintenance schedule?

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