F&I
WHAT 2 PRODUCTS SHOULD YOU SELL TO EVERY CREDIT CHALLENGED CUSTOMER?
EMRP AND GAP
YOU'RE IN A MANAGERS OFFICE AND THE PHONE IS RINGING, WHAT DO YOU DO?
HOW MANY IDV QUIZZES CAN YOU FAIL?
2, THEN YOU MUST GET ANOTHER FORM OF ID TO CLEAR IT MANUALLY
NAME 3 FEATURES AND BENEFITS OF EMRP
I HAVE A LIST OF 20
HOW MANY CATS DOES JEN HAVE?
2
YOU HAVE 2 APPROVALS FOR 21%. ONE FROM ACA AND ONE FROM GLS. WHICH ONE IS THE BETTER APPROVAL?
GLS BECAUSE WE MAKE A RESERVE. ACA WE ONLY PAY A FEE.
YOUR CUSTOMER HAS A POST SALE ISSUE. WHAT IS YOUR RESPONSIBILITY?
ACKNOWLEDGE, SHOW EMPATHY, SEE IF YOU CAN HELP, IF NOT, THEN PASS TO A MANAGER
WHAT SHOULD YOU DO AFTER FILLING OUT THE CREDIT APPLICATION, BEFORE YOU HIT SUBMIT?
REVIEW THE INFORMATION WITH THE CUSTOMER TO MAKE SURE IT IS CORRECT. ASK IF THEY HAVE ANY CREDIT FREEZE IN PLACE.
WHAT 2 PRODUCTS DO MOST BANKS CONSIDER FRONT END ADDS?
LOJACK AND WINDSHIELD
WHAT 3 STATES HAS JEN LIVED IN?
COLORADO, WASHINGTON, AND CALIFORNIA
WHAT IS THE MOST WE CAN MAKE ON EMRP?
$1450
YOU JUST SOLD A SECOND KEY. WHAT IS YOUR RESPONSIBILITY TO THE CUSTOMER AND THE DEALERSHIP?
EXPLAIN THE PROCESS TO THE CUSTOMER. FIGURE OUT A GOOD DAY, AND THAT THE VEHICLE MUST BE PRESENT FOR PROGRAMMING. TAKE A PICTURE OF THE KEY AND TEXT IT TO TJ.
WHAT SHOULD YOU BE DOING EVERY MONTH REGARDING YOUR COMPANY CAR?
RECORD YOUR MILEAGE
WHAT TIRE TREAD DEPTH PASSES CERTIFICATION?
5/32 OR BETTER
WHAT WAS THE OUTCOME OF THE LINDSAY CLANCY TRIAL?
MISTRIAL
AT WHAT PRICE TO THE CUSTOMER DOES EMRP MAX OUT OUR PROFIT?
$2100
A CUSTOMER CALLS IN FOR YOUR TEAMMATE WHO JUST LEFT FOR LUNCH. WHAT SHOULD YOU DO?
HELP THE CUSTOMER AND MOVE THE SALE FORWARD.
IT'S SNOWING ON I-70. WHAT ARE YOUR CUSTOMER'S SUV REQUIREMENTS?
AWD/4WD, ALL SEASON OR SNOW TIRES, 6/32 OR BETTER TREAD DEPTH
WHAT DOES TIRE AND WHEEL COVER IF A CUSTOMER PUTS AFTERMARKET TIRES/WHEELS ON THEIR VEHICLE?
ANY TIRES/WHEELS THAT ARE ON THE VEHICLE UP TO 22" - IF THEY CANNOT BE FOUND BY THE SHOP, CUSTOMER CAN ORDER THEM AND BE REIMBURSED FOR THEM
WHO IS HANGING IN LINDSAY'S OFFICE?
PEDRO PASCAL
WHICH BANKS GIVE US A 4% RESERVE?
WELLS FARGO, GLS, SANTANDER PRIME, EXETER, ALLY
WHAT SHOULD YOU TALK TO THE CUSTOMER ABOUT AFTER EACH SALE IS COMPLETE?
ASK THE 3 CRITICAL QUESTIONS, TELL THEM ABOUT THE SURVEY THAT THEY WILL RECEIVE
CAN YOU SELL A CAR TO SOMEONE WITH ONLY AN ID CARD, NO DRIVERS LICENSE?
IT DEPENDS! LEGALLY, YES. AND SOME BANKS WILL ALLOW IT, BUT YOU NEED TO CLEAR WITH A BANK FIRST, AND SOMEONE WITH A DL NEEDS TO DRIVE THE CAR OFF THE LOT
WHAT IS TRIP INTERRUPTION AND WHAT DOES IT COVER?
PAYS FOR HOTEL, FOOD, ETC. ON A REIMBURSEMENT BASIS WHEN YOUR CAR BREAKS DOWN FURTHER THAN 100 MILES FROM YOUR HOME ADDRESS. COVERS UP TO $150 PER DAY UP TO A MAX OF $750
WHO DOES DWIGHT DRESS UP AS DURING THEIR RECYCLING INITIATIVE IN THE OFFICE?
RECYCLOPS