COMPLIANCE
TELL ME ABOUT THE PROMOTION WE ARE RUNNING FOR THE MONTH OF APRIL.
WHAT IS IT? WHO QUALIFIES? HOW DO I APPLY IT IN ACE?
LOYALTY MEMBERS GET $500 OFF. ONLY EXISTING ENTERPRISE PLUS, EMERALD CLUB, OR ALAMO INSIDERS.
THEIR LOYALTY # GOES IN THE CERTIFICATE FIELD
DO WE MAKE MORE MONEY ON FINANCING IF A CUSTOMER FINANCES WITH ALLY OR WESTLAKE?
ALLY. OUR RESERVE IS HIGHER AND THEY DON'T CHARGE AS MANY FEES.
WHEN SHOULD YOU TAKE A PHOTO WITH YOU CUSTOMER?
EVERY SALE!
WHEN SHOULD YOU CONVERT A CUSTOMER TO AND ENGAGEMENT?
WHEN YOU HAVE A CONVERSATION WITH THEM
WHAT IS OUR MANTRA OR MOTTO RELATING TO PAPERWORK?
"SLOW IS SMOOTH AND SMOOTH IS FAST"
WHAT IS OUR PROCESS TO BE COMPLIANT WHILE POPULATING THE USED DAMAGE DISCLOSURE?
CHECK ICE, CHECK THE APPROPRIATE BOXES AND DESCRIBE ICE REPAIRS IN OTHER BOX. VEHICLE HISTORY REPORT PROVIDED BY "CARFAX"
WHAT'S THE MAX AMOUNT OF INCOME WE MAKE WHEN WE SELL EMRP?
$1450
WHAT SHOULD BE THE MINIMUM FUEL LEVEL IN A SOLD VEHICLE?
1/2 TANK
WHAT SHOULD YOU DO WHEN YOU SEE THAT A CUSTOMER RESPONDED TO A TEXT MESSAGE FROM YOUR TEAMMATE WHO IS NOT IN THE OFFICE?
RESPOND TO THE CUSTOMER AND MOVE THE SALE FORWARD.
WHY DID THE PEPPER WEAR A SWEATER?
BECAUSE IT WAS A LITTLE CHILI
YOUR CUSTOMER WANTS TO WRITE A PERSONAL CHECK. WHAT SHOULD YOU DO?
YOUR MANAGER MUST CONFIRM 640 CREDIT SCORE OR HIGHER.
WHICH PRODUCT IS MORE PROFITABLE FOR US TO SELL OUR CUSTOMER? WINDSHEILD OR LOJACK?
LOJACK
WHAT SHOULD BE INCLUDED IN A COMPLETED FOLDER?
DL, INSURANCE, CARFAX, TAXES, COVER SHEET (PROPERLY FILLED OUT)
HOW MANY TIMES SHOULD YOU CONTACT A NEW LEAD THE FIRST DAY YOU PULL IT?
DR CUSTOMER 3 TIMES
INTERNET CUSTOMER 5-7
WHICH DOG BREED WAS TRADITIONALLY KEPT BY MONKS IN THE SWISS ALPS TO FIND LOST TRAVELERS?
THE SAINT BERNARD
YOUR CUSTOMER FAILED 2 IDV QUIZZES. HOW DO YOU PROCEED?
THEY MUST PROVIDE A SECOND FORM OF SECURE AND VERIFIABLE ID. (PASSPORT OR SS CARD)
WHICH 2 PRODUCTS DO MOST OF OUR BANKS CONSIDER "FRONT END ADDS?"
WINDSHIELD AND LOJACK
WHAT 4 THINGS SHOULD YOU HAVE IN THE PHOTO WITH A CUSTOMER?
CAR SALES SIGN, THE BOW, CAR SALES LOGO ON THE PLATE, THE CUSTOMER
MY CUSTOMER HAS A TOTAL LOSS PENDING BUT NEED TO GET INTO A NEW CAR. WHAT SHOULD YOU TELL THEM TO BRING WHEN YOU INVITE THEM TO THE DEALERSHIP?
PROOF OF TOTAL LOSS AND/OR PAID IN FULL
WHAT SEA CREATURE HAS 3 HEARTS?
OCTOPUS
WHAT ARE SOME POSSIBLE CONSEQUENCES OF FAILING TO PROPERLY DISCLOSE DAMAGE?
INVESTIGATION BY THE DEPARTMENT OF REVENUE, LAWSUITS, REVOCATION OF YOUR SALES LICENSE, REVOCATION OF OUR DEALER LICENSE
WHAT IS OUR GOAL FOR BEG? HOW DO WE GET THERE?
$2000+
INVOLVE YOUR MANAGER
OVERCOME OBJECTIONS
EMRP AND PREFERRED LENDER ABOVE 75%
WHAT IS OUR 3, 6, AND 12 MONTH ESQI SCORES?
3= 98+
6= 95
12=94
WHAT ARE THE 5 DIFFERENT STAGES OF A CUSTOMER IN YOUR SALES FUNNEL?
CONTACTING, PURCHASE PEND, COMPLETED APPOINTMENT, NO-SHOW APPOINTMENTS, ENGAGEMENTS
WHICH OLYMPIC SPORT IS PLAYED WITH BROOMS AND STONES?
CURLING