Security and Compliance
This type of security focuses on the protection of people, property, and physical assets.
What is Physical Security?
What principles represent each letter of the acronym “FIRST” for Relationships FIRST?
What is Flexible, Involved, Responsive, Strong, Trusted?
This department is responsible for managing loans until they are fully paid off or their maturity, whichever comes first.
What is Loan Servicing?
NeoBanks operate entirely online and are also called this.
What are Online-Only Banks?
Tricking individuals into disclosing sensitive personal information through deceptive computer-based means.
What is Phishing?
These types of departments often act as a bridge by supporting front-office activities while ensuring regulatory adherence.
What is Middle Office?
These are the teams that make up the Human Resources Department.
What are Talent (Recruiting and Employee Relations), Compensation, Benefits, and Training?
Credit unions typically differ from commercial banks in these ways.
What are lower fees and better interest rates?
Types of check fraud (name two).
What are Counterfeit, Endorsement Forgery, Signature Forgery, and Altercation?
The year EagleBank opened its doors.
What is 1998?
This department facilitates, processes transactions, and manages accounts.
What is Deposit Operations?
A financial institution licensed to receive deposits and make loans.
What is a Bank (all types)?
Accessible through the Service Now Portal, this enterprise-wide system allows for the intake, investigation, management, and resolution of complaints received by the Bank.
What is CHIRP (Complaints Handling Intake & Review Processing System)?
These departments typically do not interact directly with external clients at other Banks, but at EagleBank they do! (name two)
What are Digital Banking, ACH, and Wires?
This department is responsible for key management and requests for new furniture.
What is Facilities?
EagleBank is this/these type(s) of bank.
What is a Community Bank with a focus on commercial lending?