Security and Compliance
This type of security focuses on the protection of people, property, and physical assets.
What is Physical Security?
What principles represent each letter of the acronym “FIRST” for Relationships FIRST?
What is Flexible, Involved, Responsive, Strong, Trusted?
These departments are focused on process improvement and are heavily involved with the implementation of AI.
What is EPMO and Digital Innovation?
NeoBanks operate entirely online and are also called this.
What are Online-Only Banks?
This speaker started his career as a part-time bank teller at the age of 17.
Who is Joe Clarke?
Tricking individuals into disclosing sensitive personal information through deceptive computer-based means.
What is Phishing?
These types of departments often act as a bridge by supporting front-office activities while ensuring regulatory adherence.
What is Middle Office?
This department is responsible for key management and requests for new furniture.
What is Facilities?
A financial institution licensed to receive deposits and make loans.
What is a Bank (all types)?
Our tour guide Ellen's job title.
What is 1st AVP, HR Business Partner?
Types of check fraud (name two).
What are Counterfeit, Endorsement Forgery, Signature Forgery, and Altercation?
The year EagleBank opened its doors.
What is 1998?
This department facilitates, processes transactions, and manages accounts.
What is Deposit Operations?
EagleBank is this/these type(s) of bank.
What is a Community Bank with a focus on commercial lending?
This presenter started his career in law enforcement, but much prefers working in banking
Who is Phil Reed?
Accessible through the Service Now Portal, this enterprise-wide system allows for the intake, investigation, management, and resolution of complaints received by the Bank.
What is CHIRP (Complaints Handling Intake & Review Processing System)?
The number of mergers that EagleBank has had since it's opening.
What is 2 mergers?
This department is responsible for managing loans until they are fully paid off or their maturity, whichever comes first.
What is Loan Servicing?
This is the larger bank that EagleBank banks with.
What is Wells Fargo?
Two letter acronym describing something Shaun Boltz does not trust.
What is a QR code?
This is why EagleBank has chosen to not give their customers access to Zelle.
What is the risk of Fraud (too instantaneous)?
The difference between ACH and Wires.
What is the turnaround time and money amount?
These are the teams that make up the Human Resources Department.
What are Talent (Recruiting and Employee Relations), Compensation, Benefits, and Training?
Credit unions typically differ from commercial banks in these ways.
What are lower fees and better interest rates?
The lie that Andrew Doster told.
What is he ran 10 marathons?