General Information
93% of Americans identify incivility as a problem.
True or False:
Despite older adults’ advantageous coping strategies, workplace incivility undermines their well-being outside of work over time.
True.
True or False:
Stress, Acuity of Patients , Staffing issues, and Burnout result in higher incidences of incivility.
True
What is the most common types of social media incivility?
Insulting language or mockery.
During a team meeting, two employees have differing opinions on how to handle a project deadline.
Good Job !
Women report experiencing incivility from which gender at a greater rate?
Women.
What is a potential negative outcome of incivility in the workplace?
Decreased work effort, decreased time spent at work, decrease in quality, time spent worrying about the incident, avoidance of the offender, performance declining, commitment to the organization declining, employee has left the organization, or take frustrations out on customers.
What general topic can be linked to decreased mental health (depression, anxiety)?
Workplace incivility.
True or False:
A content analysis of uncivil comments around news media stories has shown that uncivil messages are not based on evidence.
True
A new hire is visibly overwhelmed on their first day and unsure about certain tasks or procedures.
You've Got it!
Name one of the Top 10 Consequences of Incivility.
Online bullying/cyberbullying, Harassment, Violent behaviors, Hate crimes, Intimidation and threats, Intolerance, People feeling less safe, Discrimination and unfair treatment of certain groups of people, Less community engagement, Feelings of isolation and loneliness.
What is one of the most important ways civility enhances a team’s performance?
By increasing the amount of “psychological safety” people feel—the feeling that the team environment is a trusting, respectful, and safe place to take risks.
What is a disruptive behavior that contributes to poorer teamwork climates?
Dismissive body language, hanging up in the middle of phone calls, bullying and intimidation.
How many Americans currently view online harassment as a major problem?
62%
A teammate makes an error that affects the progress of a shared assignment.
Way to Go!
When asking Americans what they can do to improve incivility, what was the top answer?
Teaching civility to their children.
The American Psychological Association estimates that workplace stress costs the US economy how much per year?
Approximately $500 billion a year.
A survey of 4500 doctors and nurses tied disruptive behavior to what types of events?
Medical errors and adverse outcomes.
Experts predict this percentage of all Americans will be digitally shamed in their future?
As many as 40%.
A team member from a different cultural background expresses ideas in a way that’s misunderstood by others.
Awesome!
Among Americans who have experienced incivility, how many times per week would you say they experience incivility?
Americans have reported receiving 10.2 incivilities per week.
Executives and managers spent this percentage of time at work mending employee relationships and dealing with the aftermath of incivility.
13%
One study calculated lost productivity related to hospital workplace incivility amounted to this dollar amount.
$11,581 Per nurse annually
Which heavily contributes to the cause of online incivility?
A. Social Media
B. News/Blog Comments
C. Online Forums
D. Gaming Sites
A
A looming deadline causes tensions to rise in the office, and tempers begin to flare.
Way to Go!