EAP Review by Natalie

Abbreviations

100

What does WAP mean?

Weatherization Assistance Program

200

What does EAP mean?

Energy Assistance Program

300

What does SMI mean?

State Median Income

400

What does CSBG mean?

Community Services Block Grant

500

What does IHCDA mean?

Indiana Housing and Community Development Authority

Dates

100

October 1

Program Year starts

200

November 1

In person walk ins, complete pledges, send transmittals

300

December 1

Moratorium starts

400

March 15

End Moratorium

500

April 14

Last day to submit applications for EAP. 

Documents

100

All applicants must fill out, sign, and date what?

The Application for EAP

200

What documents are not required in the PY2025?

Social security cards and Photo IDs

300

What document provides proof of no income?

Income Verification Affidavit

400

Name 4 ways a client can provide proof of income

Pay Stubs, Award Letters from SSA and/or VA, self-attestation of odd job income, self employment documentation such as a schedule C, schedule E, and a schedule 1, schedule F, and schedule SE. Zero Income Affidavit

500

What document provides proof of burden?

The Utility bill

The Application

100

How many times can a client be approved in one season?

Once

200

For mail in applications, what pages must be date stamped?

All pages that were turned in

300

Transmittals can be made before November 1. True or False?

False. 

400

What do we do with incompleted applications?

We complete as much information as possible in EAP connect, make notes, and send incomplete letter for missing documentation

500

Why would we deny an application?

Over income guidelines, Failed to meet other eligibility criteria, failed to submit required documents, or if a client provided falsified information or documentation prior to receiving awarded benefits

Crisis

100

How much can we pledge for crisis in PY2025?

$800

200

We can offer assistance for clients on budget billing. True or false?

True, but only if a disconnect notice is presented, prepaid account is zero, a negative balance is proven, or showing services will be terminated. 

300

How long do we have to mitigate crisis for Life threating and Non Life Threatening?

18 hours for Life threatening. 48 Hours for Non Life Threatening

400

Name a way to mitigate

Scheduling an intake appointment, Informing a vendor that the applicant has applied for EAP during Moratorium, calling the vendor to request an extension on disconnection action, assist the applicant with negotiating a payment arrangement with the vendor, and providing referrals to other agencies to assist. 

500

What should be included in the notes for crisis?

How you mitigated. The amount approved for pledge. If a referral has been made. Any additional information that would be important to know about the application.