Factors that Affect Trust at Work
It is defined as "the firm belief in the reliability, truth, or ability of someone or something."
Trust
Without trust, teams can become fragmented, resentful, and __________.
ineffective
_______ - ________ involves assessing your strengths and weaknesses, recognizing where the trustworthy aspects of your personality lie, and where you need to improve.
Self-knowledge
This means strategically coming together with others and building trust among the team.
Collaboration
When trust is broken, it is important to _______ to the other person.
talk
These are the three key characteristics associated with trust.
Respect, Competence, and Integrity.
This means the work that needs to get done actually gets done. Everyone follows through on their responsibilities.
Accountability
Truth of False:
When a coworker refuses or avoids responsibility, it only affects that coworker.
False: It affects everyone.
True or False:
When you give someone your undivided attention, you allow yourself to disconnect from them.
False: You connect with them.
If you're the one who broke the trust, you must recognize and acknowledge your action and the __________ it caused.
damage
This term involves acknowledging the importance of each person's role, honoring their confidence, and being sensitive to their vulnerability.
Respect
Team members who blame others for errors don’t just damage their _________ with the team and the organization.
credibility
This means admitting your mistakes and accepting responsibility for them. While many treat this as an act of career self-sabotage, it's really being a responsible adult.
Vulnerability
Transparent internal ______________ is essential to achieving common goals.
communication
When you open up to a _____________, you can remove any uncertainty around who did what and why.
dialogue
This is a measure of how people value each other's performance.
Competence.
With trust established, measurable business results can be better achieved through increased _________ and team performance.
productivity
True or false:
It’s easier to trust someone who has the necessary self-knowledge and honesty to own their mistakes.
True
True or False:
Each team member will have the same way of working.
False: Each person has their own goals and works differently.
When you talk about the incident, it's best to avoid being _____________.
defensive
This is built on people keeping their word. Telling the truth is fundamental.
Integrity
Your personal conduct directly impacts the level of trust in business relationships. Maintaining trusting relationships requires ____________ _____________.
emotional intelligence
Showing vulnerability, knowing your strengths and weaknesses, taking initiative in a time of crisis, and following through on your commitments are some ______ _______ to demonstrate trustworthiness at work.
best practices
Expressing gratitude is essential to building trust, so give _______ where it's due.
credit
True or False:
If you're unsure of trusting others, you'll find fewer opportunities to collaborate and build meaningful professional relationships.
True.