Important parts of this are greeting, ID, determine the reason, and closing.
What is business phone call.
100
Hearing and equilibrium are what in regards to the ears?
What is main functions
100
Interference, choice of vocabulary, previous experiences, body language, and emotions are all examples of what?
What is Variables
100
This part of the ear separates the external and middle ears
What is Tympanic Membrane or Eardrum
100
The 3 steps of this are Analysis, Assessment, and Solution Definition
What is Conflict Resolution
200
Placing a call on hold immediately after pickup up the phone is an example of what?
What is Bad telephone courtesy
200
Technical name for earwax
What is Cerumen
200
This term refers to the messages you recieve in return from sending out communication
What is feedback
200
These conduct and amplify sound
What is Ossicles
200
Booking more than one appointment at the same time is a bad thing and is called...
What is Double booking
300
If a phone call results in you needing to perform an action, what should you do right after hanging up the phone?
What is document it in the patient's chart
300
The glands that secrete earwax are called which type of gland
What is Ceruminous
300
When conveying this type of feedback, it's important to do it as soon as possible in a private place, stick with the facts, do it in a friendly manner, and do not pass judgement.
What is Negative
300
This part of the ear is the main component in maintaining balance
What is the Semicircular Canals
300
The first thing someone should do when a new appointment template needs to be set up is this
What is Block off times the physician or clinician is not available
400
If you need to pass a chart with a message on to someone else in the office, what info MUST you obtain before hanging up?
What is their full name and phone number
400
Audiometry is testing what?
What is hearing
400
Body language is an important aspect of this type of communication
What is nonverbal
400
This is the fluid that is contained in the semicircular canals
What is Perilymph
400
Being flexible, controlling your emotions, being open-minded, and not being possessive are all qualities of what
What is a good team member
500
Any true medical emergencies phoned in to the office should be directed to this place
What is nearest emergency room
500
The collective term for Malleus, Incus, and Stapes
What is Ossicles
500
The reason you have to be able to use proper spelling, grammar, and punctuation is because you have to be good at this type of communication
What is Written
500
Otoscope, Tuning fork, and Audiometer are all methods of what
What is Auditory Screening
500
Physical impairment, language, and discrimination are all examples of what?