According to the article, what are the two key features of good design?
Aesthetics (beauty) and functionality (usability).
What does "frustration" mean in the context of the article?
A feeling of annoyance or disappointment when something is difficult or does not work as expected.
According to Alberto Alessi, why do people buy objects such as coffee makers and kettles?
For intellectual and spiritual nourishment, not just for practical reasons.
Which everyday machine is mentioned in the article as an example of poor design that can frustrate users?
A cash machine (ATM).
Which famous design saying suggests that practicality should influence appearance?
"Form follows function."
What does the verb "illustrate" mean?
To explain or demonstrate something using examples.
How do people typically react when they struggle to use a cash machine?
They may become frustrated and panic when they make mistakes.
What two problems with cash machines does the article mention?
People may struggle to understand how to use them, and the machine may keep their bank card.
Which British designer believed that objects should be both useful and beautiful?
William Morris.
What does "tolerate" mean in the context of users accepting the limitations of phones?
To accept or put up with something unpleasant or difficult.
What did researchers discover about people's first impressions of computers?
Early impressions influence people's long-term attitudes towards computer quality and usability.
What two design features were introduced in mobile phones to make users more satisfied?
Different colors and customizable ringtones.
Which type of British cars is mentioned in the article as an example of products that attract people through their style and design?
Mini cars.
What does "persist" mean when dealing with difficult instructions?
To continue doing something despite difficulties.
Why did Google introduce humorous designs and holiday-themed logos?
To create positive emotions, improve users' moods, and strengthen loyalty to its search engine.
Name two household products mentioned in the article that are now designed with greater attention to appearance as well as functionality.
The iPhone and home espresso machines.