Cert Period
A 66 year old client and his 67 year old spouse come into the office to apply for SNAP services. They meet all criteria and are eligible for SNAP benefits. When completing money bags, SNAP tab- What cert period will you certify the case for?
03.
Initially code the certification period as (03) unless there is a prorated month regarding ABAWD and K Months. The coding will change to 12 or 24 depending on the type of case.
You are completing an MCR, your client only brought their paystubs from QuikTrip. They are declaring $800 in shelter & SUA. Do we pend the case for these expenses?
No. MCR can be processed without expenses. Once client provides verification - the expense can be added but a supplement will not be given.
A client applied for SNAP benefits on 04/12/2026. They do not meet any WR or ABAWD exemptions. We will be certifying for K months. What will you input for this cert period?
04.
Due to the client applying on 04/12, there is a prorated month regarding ABAWD and K Months.
You hit Get Next and receive a Lobby Verifications task. Upon case review, you notice an interview has not been completed. What are your next steps?
Call the client back, complete the interview with the case note generator, change/correct your Lobby task in Current to Application.
Your client completed their MCR that closed effective 04/01/2026. What cert period are you inputting?
You do not update the cert period for SNAP MCRs.
Think Quick! The case number is J123456, you are completing SSP & Medical for the client. You've received the white screen of death. What is the primary cause?
SSP can only be coded and certified on cases that start with A, B, or D.
A client that was in FAPP, came back into the office to complete their SNAP, they meet WR/ABAWD exemptions. You noticed the worker already set up money bags and has a cert period of 12 coded. What would be the proper procedure?
Correct the cert period to 03.
True or False: For medical auth reps we have to have the request in writing.
False.
Medical auth reps can also be verbal. Make sure to case note and code FACS with information.
Your client that just turned 65 years old in the month of application has applied for ABD medical. When certifying medical, what cert period are we putting into the Medical Gen tab?
12.
Trick Question! For Medical certifications, you will put 12. If you put 03, the system will not automate the cert period like SNAP.
In what situation does AFS staff need to offer voter registration?
AFS staff is federally mandated to offer voter registration services to applicants and recipients to persons applying for benefits, completing a mid-certification benefit renewal, annual benefit renewal, or SNAP certification renewal; or reporting an address or name change.