EASYLINE 211 JEOPARDY

AUTHENTICATION

100

Voiceprint comes before OTP in the authentication procedure

Yes, step 3 is voiceprint, step 6 is OTP.

200

TRUE OR FALSE: 

What is the graduation year on your student Line of Credit?

This is an Easyline Category B question

False
It is a category A question.

300

You don't have enough manual questions to authenticate customer, what is the next step?

Proceed to Document Verification Service (DVS)

400

Which screen do you find the answer for the following question? "What is the graduation year on your student Line of Credit?"

CPA CRL, hit F8, field = Graduation Date

500

Which pathway in Authentication must be followed if customer fails DVS?

The No pathway is to be followed when a customer fails DVS as they must be referred to branch.

CORE

100

True or False:

Joint 'All to sign' accounts must be can be closed online/phone.

False, must be closed in branch.

200

Which screens do you check to see if something will prevent from closing accounts?

CPA EALL/CPA MENUC

300

Which F button do you press to bring up closing account reasons?

F1

400

What is each agent's fee reversal limit per customer?

$96.00

500

What is the cost of a Large safety deposit box?

Large Box (17.6 - 27 sq inches) - $200.00

ACCESS CARD

100

Which screen do you go to as per step 6 in issue a new access card

CIF OPEN

200

What Field value is this as per limit increase procedure?

2,500 ATM DAILY

15,000 POS DAILY

12,500 CNP DAILY

2,500 ATM/POS

4,000 CNP

750 ATM/POS

750 CNP

Field Value #3

300

Decline ACS card troubleshooting, what is the code for customer using expired card?

EXP

400

For declined transactions, What is the code for cx using invalid transaction, gambling or crypto

TXN

500

what is the code for declined transaction for card activation failure AND invalid account

CAF & ACT

BILL PAYMENT

100

What is the SCREEN you choose on S3 to add bill payee?

Bill Payment Piano key

200

What is the personal payee maximum?

5,000

300

Tell me one disclosure you tell the customer if the payment is post dated or recurring? ONE

1. Funds must be in the account for the entire day on the day the payment is scheduled to occur
2. There will be no notification if the payment is rejected due to insufficient funds and an NSF fee will be charged
3. The account must be open and active on the transaction date
4. If you wish to cancel the arrangement you can call Easyline, use Easyweb or the Mobile App

400

Which profile do you get from S3 to cancel a payment?

Get Bill Profile, step 9

500

What is the screen you delete bill payment using BPF?

BDEL Screen (step 9)

CREDIT CARD

100

Which system do you use to activate a credit card?

PEGA

200

Which screen do you check if there is a CW01

WFRD OR IAED

300

Which screen do you use on S3 to make a bill payment?

Visa Piano key

400

For lost credit cards, if the cx address was changed within 60 days, where do you send the card?

Branch

500

Which TSYS screen do you go to cancel a card request?

RCRD