Operator Originals:
How do operators request replacement asset tags?
The operators can fill out the form listed on the EAFSM site on @cfa for replacement asset tags
Who do technicians/schedulers reach out to if they need help resetting their password?
Technicians and schedulers can reach out to their Staff contact and if immediate assistance is needed, can call 1-800-232-2677 for support.
True or False: Asset Tags are critical to asset data & processes
False
At your first log-in, it is important that you update this setting.
Time Zone
What does EAFSM stand for?
Enterprise Asset & Field Service Management!
When is my store going live in EAFSM?
Reference the 2025 Prioritization List
How many asset tags are on each piece of equipment?
1
Though some assets have separate tags for serialized components.
Does an EAFSM restaurant use the "Facilities & Equipment Request"?
No
What are two different roles vendors can be assigned in FSM?
Technician and scheduler
Which of these are NOT included in the 2025 EAFSM rollout?
A) 2025 Grand Openings
B) Truett's Group, Little Blue Menu, and other VBLs
C) International locations
D) Licensed Captive Venues (LCVs)
E) All of the above
E) All of the above
An operator reaches out and says "My asset tag doesn't work"... what are the next steps?
1. Check the Prioritization list make sure the store is live on EAFSM
2. Provide steps to open the CFA Support app before scanning the tag.
3. Ask what happens when they scan.
What does a technician do if an asset is not listed in FSM?
Technicians can create assets in FSM by adding asset information and photos when prompted that "Asset Not Found."
Once submitted, the asset will need approval which takes up to a few business days. The "Asset Creation Request" section in FSM will show request statuses.
Who reviews and approves asset data from Restaurants, technicians, and taggers?
Asset Managers (Ryan Bella's team & Natalie Slater's team)
Scheduler "I am not receiving FSM email notifications" What are the next steps?
Update their email address to reflect their vendor email address under setting/users
1,678
Can an operator add or update an asset
Yes, Restaurants have the ability via the Support App to make data corrections to assets listed at their Restaurant.These data corrections go to the appropriate Asset Management team (Natalie’s team for RD; Ryan's team for DTT) for approval and data entry prior to anything being updated in the system.
True or False: Technicians should upload super high-fidelity or "Live Photos" to Work Orders.
False
Do the systems have different data?
For example: Service Now, Support App, and FSM
No, however ServiceNow is the "source of truth" that other systems pull from.
What are the Work Order Notes?
What categories are currently active on the vendor card?
Normal time, overtime, double time, PM rates, Part Markups,
Can I get a report of all my equipment?
To view all equipment at your Restaurant, open the CFA Support app and tap on the Equipment tab.
At this point, we don't have a feature to export this to a PDF or excel document.
FSM notifications go to addresses at this domain by default and can be updated by the RSN team.
@accesscfa.com
Is there a formal process to request the creation, update, or removal of a Model/Item?
True or false: a vendor can create a service request and reassign it to another technician.
True
How many total WOs/PMs have been completed in FSM to date?
A) 1,289
B) 2,298
C) 1,834
B!