General EBS
Enable to switch US EBS to Canada EBS
Switch Responsibility
Tab where we can request for free return label
Task Tab
Enable you to make changes in an order.
EDIT
First thing needs to consider before processing returns, refunds, reshipments, etc.
Money Back Guarantee
Order type which send customer free items.
No Charge Order
Business Unit of an order placed in Team Beachbody website
Network
Tab where we can process refund
Refund Summary
It will allow you to filter the orders in the account
Order Display
Enable agents to choose the flavor of an item came from a Challenge Pack, Completion Pack or any combo packages
Configurator
Agents need to go to this button if they want to make sure that the changes will apply for future shipments as well.
Continuity
Tab where we can find the tracking number
Ship Details
Reshipment of missing items
Reship Kit Components
3 things agents need to consider before placing order over the phone.
1. Web Order
2. Charge collected
3. Shipped Items
Task type agent mostly choose in requesting free return label.
Admin Support Request
Account look up using first name, last name and zip code
Wild Search
Tab where we can see the remaining balance of a multipay order
Payment Info
To remove entitlements
Remove Access
The only time shipping ang handling fee can be refunded by EBS agent
Conversion
Can be updated in Customer Tab
Shipping and Billing Address and Phone Number
Color indicator that the caller is a Coach
Yellow
Tab where we can see the number of retries we collect the payment
Auth Details
UAD notes will reflect under what source type in EBS
Customer
Basic process of Conversion
Rebill, Refund and No Charge
The number of times the subscription renewed or processed on the account.
Program Level