Funds & Schools
A fund that provides meals and basic hygiene tools to students that is usually our default minimum designation
What is the Patriot Pantry?
When a prospect tells you they do not want to donate
What is a Phonathon Refusal?
When you're calling Nons, the ask ladder starts at THIS amount
What is $100
When doing a callback and they don't answer, you code it like THIS
Answering Machine - DO NOT put them down for another callback
You have to drop a shift the day of because you wake up sick. What do you do?
What is drop the shift on When I Work and add a reason, message in the attendance channel, and pick up a makeup?
What is the General Scholarship Fund?
The acronym LYBUNT stands for
What is Last Year but Unfortunately not This?
The amount of asks you are supposed to complete
What is 3?
A prospect hangs up on you after you tell them your name and that you're calling from George Mason University
What is an incomplete?
Someone asks for a callback. This is what you do
What is write their name and ID down and give it to a supervisor, code in the system that they asked for a callback?
Someone asked to donate to their school. Their major was anthropology. What school fund is this?
What is the College of Humanities and Social Sciences?
When something (usually bad) happens to a prospect so you skip the ask completely
What is a Wimp?
When a prospect is aggressive and swearing, you can do this
When you complete a stewardship call and they answer but decide to not donate again, you code it like THIS
What is a Phonathon Refusal
When you submit your timesheet incorrectly (forget to add hours/add too many hours), this is what you do
What is filling out a Timesheet Correction Form?
When calling someone from these schools, the ask ladder starts at $250, and NOT $100
What is the College of Business or the College of Engineering?
What is Payment Card Information?
Something you should never say during a call
What is "Can you hear me?"?
A prospect's spouse picks up and tells you absolutely not to call them anymore then hangs up. You code this as...
What is an incomplete?
You win the game and you were the top earner for the night. Your timesheet will have this many hours on it for the day
What is 3.75?
SCAR is...
What is the School of Conflict Analysis and Resolution?
The difference between Do Not Call and Do Not Solicit
What is we stop calling/contacting them/we stop asking them for donations?
A prospect tells you they hated going to George Mason. How do you respond?
What is listen to their complaints, sympathize, and ask if they'd like to donate to make the University better?
You speak to someone who says they'll donate in five years. What do you code this as?
What is a Phonathon Refusal?
If you show up this late to shift, you will not only have to finish the shift that day but you will also be required to do a makeup shift
What is 30 minutes?