Medi-Cal
Is Medi-Cal the same as Medicaid?
This is California's Medicaid program that provides free or low-cost health coverage to people who qualify.
The CAL stands for California
What card do Medi-Cal members use to show they have Medi-Cal?
The Benefits Identification Card, also called a BIC.
What are the Enrollment Center Hours
7 am to 6:30pm
What are the systems we use in Enrollment Center?
What is unearned income?
Social Security Benefits (Retirement, Disability, Survivors)
State Disability benefits
Unemployment Benefits
Child Support
Pensions
Alimony/Spousal support
Workers compensation
Gift income (money received from family or friends)
Who can apply for Medi-Cal?
People who meet Medi-Cal’s eligibility requirements, including certain income and household requirements.
Who do you call if you need to select a plan?
HealthCare Options-800-430-4263.
If you need to miss a day at work, do you call or text your supervisor?
Always use the supervisor line.
888-724-9487. Please save this number into your phone.
What system do we use to dial out to clients?
Incontact
How long does the county have to process and make a final determination?
45 days
Is Medi-Cal only for children?
No. Children, adults, seniors, pregnant people, and people with disabilities may qualify under different programs.
What type of applications does Enrollment Center assist with?
Medi-Cal
CalFresh
Senior Medi-Cal
What is the system we use to search client profiles?
Salesforce
How long is retroactive coverage?
When approved, coverage is backdated to the 1st of the month they applied. Applicants may also be approved for 3 months retroactive coverage.
Does your income affect whether you qualify for Medi-Cal?
Yes, income is used to determine eligibility for many Medi-Cal programs.
Can Medi-Cal members have other health insurance?
Yes, some people can have Medi-Cal along with other health coverage.
Does an Enrollment Specialist make the final determination on eligibility?
No, the final determination is made by the county.
Client needs to submit verifications, county worker assigned to case will be the one to approve or deny
What system do we use to communicate with the team?
Microsoft Teams
What are the Medi-Cal Managed Care Plans?
Molina
Kaiser
Blue Shield
Community Health Group
Medi-Cal eligibility needs to be recertified annually
What can Medi-Cal Cover?
Doctor visits, hospital care, prescriptions, and other healthcare services.
What information may be needed when applying for Medi-Cal?
Information about household members, income, residency, and other eligibility information.
How does a client complete an application with Enrollment Center?
Over the phone, takes 45 minutes and application gets submitted to the county.
What are general troubleshooting tips for systems?
Log out and log back in to the affected system (e.g., Salesforce, Outlook, inContact).
Clear browser cache
For hardware issues, unplug, replug
If the issue continues, restart your computer.