Communication
What is Communication?
The Process of Understanding and Sharing Meaning
What is Active Listening?
Requires Activity on the part of the listener through giving Feedback (Positive/Negative)
What is a 'Team'?
Share a Common Goal and work together to achieve that goal.
What is Cross-Cultural Communication?
Process of understanding and sharing meaning with people from different cultures
What are the 5 methods of conflict resolution?
1. Denial
2. Suppression
3. Power
4. Compromise
5. Collaboration
What is the differance between 'hearing' and 'listening'?
Hearing is the art of receiving sounds.
Listening is receiving and interpreting the sounds (understanding)
What is an example of Positive Verbal Feedback?
That's Interesting!
What are some ways in which you can set up a team environment in an ECE setting?
Post a mission statement
Hold Regular Staff Meetings
What are 5 causes of intercultural communication breakdown?
1. Language
2. Nonverbal Signs
3. Stereotypes
4. Tendency to Evaluate
5. High Anxiety
True or False
The most effective form of conflict resolution is compromise
Collaboration is the most effective form of conflict resolution
What is a benefit of having effective communication skills for Early Childhood Educators?
Helps ECE's in their ability to relate to children/parents/co-workers, etc.
What is an example of Positive Non-Verbal feedback?
Smile
Laugh
Eye Contact
What are some benefits of parent-staff collaboration?
Can find out more about children's interests
Access to more resources
Avoid Stereotyping
Develop sensitivity toward diversity
How can you diffuse a conflict with a parent?
Use Reflective Language
Reframe
Review
What are the 8 Components of Communcation
1. Source
2. Receiver
3. Message
4. Channel
5. Feedback
6. Code
7. Encoding/Decoding
8. Noise
True or False
An example of Negative Verbal Feedback could be: "I don't understand"
True
What are 4 common communication pitfalls?
Sloppy Obsersvation
Preoccupation
Prejudice
Hostile Body Language
True or False
All Cultures have the same expectations of personal space/distance
False
What are the 4 steps of collaborative conflict resolution?
1. Set Positive Environment
2. Clarigy the issue
3. Explore Interest
4. Resolution
________________ is a fundamental component of Communication
Listening
What is an example of negative Non-Verbal Feedback?
Non-Responsive
What are some barriers to communication?
Focusing on our personal agenda
Emotional Noise
Criticizing the Speaker
Information Overload
How direct or indirect people are during communication with other (direct - say what they mean/indirect - imply or suggest what they mean)
What can you do if a solution cannot be found to the problem?
You may need to take a break and come back later
You may agree to disagree and set a time for a future meeting