Weeks 1 - 5 Content
When analyzing a content source, what does the acronym CRAAP stand for?
C= Currency
R= Relevance
A= Authority
A= Accuracy
P= Purpose
What are the five (5) basic abilities of active listening?
1. Ability to read non-verbal cues
2. Ability to respond in appropriate ways
3. Ability to recall important details
4. Ability to understand verbal discourse
5. Ability to be open and willing to listen
What does Mack say at the end of every class?
STAY CALM, STAY CARING, STAY CURIOUS
If you stay calm, you can overcome anything.
If you stay caring, you can understand anything.
If you stay curious, you can learn anything.
What does the term "BOLO" stand for and when is it typically used?
Be On the Lookout
When discussing the topic of 'Audience(s)', what are the two goals for both the 1. Audience and 2. Presenter?
Two Goals:
1. Audience: To be understood & needs are met
2. Presenter: To be seen as competent & trustworthy
What are the four (4) causes of conflict?
1. A lack of common understanding
2. Poor communication
3. Unclear or unfair expectations
4. Power plays and manipulations
Communication is ____.
&
You have to ____ before you ____.
Constant
&
Connect / Communicate
What is the Code for "Officer Needs Assistance" in police radio communication?
Code 33
There are eight (8) tools to help us analyze the audience, what are they?
A = ANALYZE: Who is/are the recipients of your message?
U = UNDERSTAND: What is their knowledge about your intended message?
D = DEMOGRAPHICS: What is their age, gender, education level, position?
I = INTEREST: What is their level of interest/investment in your message (What’s in it for them?
E = ENVIRONMENT: What setting/reality is your audience immersed in, and what is your relationship to it? What is their likely attitude to your message? Have you taken cultural differences into consideration?
N = NEED: What information does your audience need?
C = CUSTOMIZE: How do you adjust your message to your audience?
E = EXPECTATIONS: What are your audience’s expectations?
What are the five (5) positive roles you can play in a group?
1. Initiator
2. Elaborator
3. Coordinator
4. Evaluator/Critic
5. Recorder
When we completed our Credible Communication Activity Alert in Week 3, what were Mack's three (3) phrases she stated as her truths/lies?
1.New puppy: Trooper
2.Dream job: Firefighter
3.Preferred Place to Live: City
What does the acronym "APCO" stand for?
Association of Public-Safety Communications Officials
What is the main difference between a credible and a believable source?
Credibility: Background of the individual
Believability: Behaviour of the individual
What is the main difference(s) between feedback and feedforward?
Feedback:
Feedback addresses a behaviour that took place in the past, and has a tone of criticism.
Feedforward:
The feedforward deals with a future behaviour, and has the tone of a suggestion.
What does Mack believe the most effective form of education is?
Storytelling
What is the standard emergency response time goal for police, fire, and medical services in Ontario?
Approx. 8 minutes
What are the most important student success skills we discussed in class?
Hint: four (4) - based on previous student opinions.
1. Time Management
2. Active Listening Skills
3. Interpersonal Skills/Working in Teams
4. Study Skills/Note Taking
What are the five (5) important elements of verbal communication?
•Build Relationships: Allows us to connect with others, express empathy, and establish trust. Engage in meaningful conversations/strengthen our bonds
•Express Thoughts/Ideas: Articulates our thoughts, share ideas, and convey complex information. Enables clear and effective expression, fostering understanding and collaboration.
•Enhance Team Work/Collaboration: Enables team members to coordinate efforts, share feedback, and work towards common goals.
•Resolve Conflicts: Express our concerns, actively listen, and engage in constructive dialogue - address conflicts and find mutually beneficial solutions.
•Share Knowledge/Information: Educational settings, professional environments, or everyday conversations, verbal communication helps in transmitting ideas, teaching, and learning.
What is Mack's favourite quote?
The future belongs to the curious. The ones who are not afraid to try it, explore it, poke at it, question it and turn it inside out.
What is the first question a 911 dispatcher typically asks a caller?
"What is the location of your emergency?"