In March members from Eclipse held a team building activity at what Ravenchase adventures facility?
What is the Escape Room?
100
Occurring every Thursday, Melissa, Shelbie and Christine get together for continued education. topics include social media, competitor research, product training, etc.
What is sales support meetings?
100
This is our streamlined policy for shipment processing (if the order comes in before 4pm of course)
What is same-day?
100
We are a (fill in blank) alternative to the BIG name brands...
What is lower cost alternative?
200
A recent labor of...well anyways..NP-08
What is Cat17 or New Catalog?
200
If any Eclipse products are collecting dust we allow our distributors to submit a request for an RMA# with an offsetting order...this policy is known as?
What is stock rotations?
200
This is our hydraulics warranty...
What is one year?
200
The efforts from these two ladies up front are the reason we changed our name from customer service to sales support to better reflect what they do and will do....
Who are Shelbie and Christine?
300
a mid-day welcome celebration for a new employee (The challenge here is pleasing everyone with the catering)
What is New hire lunch or New hire celebration?
300
This is used during annual reviews to track an employee's mistakes made during day-to-day operations....continuously seeking to improve ourselves!
What is the error log?
300
What product category has a two year warranty?
What is Power Tools?
300
We recently opened over 20 new electrical distributors during this 5/10/15% promotion
What is the CES Special?
400
A challenging training topic that multiple employees took the initiative to ask for....
What is Hydraulics Training?
400
This brand hails from the UK but we have exclusivity over selling their products in the US!
What is Unilite?
400
What is our warranty on all products (aside from hydraulics and power tools)?
What is five years?
400
Platinum Tools tried to bring us down recently but we came back with this product!
What is the QuikThru?
500
Also known as the Safe Drinking and Toxic Enforcement Act, this law requires our warehouse guys to pay close attention to ship-to's and spend extra time labeling shipments to the Golden State.
What is Prop 65?
500
WorldShip is old news...
What is StarShip?
500
many of our employees can work in different areas of the business, creating a true team environment and resulting from this type of training...