Order Support
TLC Leads use this queue to escalate to a TSC4 for assistance when necessary.
TLC to TSC4 Work Order Support
PXOC uses this queue for internal escalations to receive support from members of the HFC.
XOC: PXOC to HFC Support
Used to escalate customer impacting issues requiring CHQ Product Mgt Owners review for Connected Building, WiFi Ready & Managed WiFi
Multifamily Product Mgt Support Request
Advanced support for new XM accounts including Eligibility, Business and Account Access issues
CBM End to End Support
This form is to report unauthorized or fraudulent Xfinity Mobile purchases.
XM Reported Fraud-Investigation
The Rebuild team uses this queue for internal escalations to receive support from members of the PXOC.
XOC: Rebuild to PXOC Support
Used to get help scheduling Special Request Order (SRO) appointments for Xfinity Communities.
SRO
Use for CUSTOMER escalations including requests to start, stop or change service
Bulk Account Real-Time Support
Account Change request for XM only customers and military suspensions.
XM Account Change Request
Use to begin a shipping claim, to recall or reroute a shipment, or to request a return shipping label
XM Shipping Issues
Used when a customer does not qualify for next day porting and you need to expedite the standard 3 to 5 day porting interval.
Local Number Portability (LNP)
Xfinity on Campus Internet and Stream Property Issues
Xfinity on Campus Property Support
Use to request Bulk CONTRACT Information ONLY. All CUSTOMER related requests should be sent to Bulk Account Real-Time Support
Bulk Tenant Account Support
XMC Escalation requests for Adds, Re-Adds and Claim Issues
Xfinity Mobile Care (XMC) Escalation
Integrated Trade-In and Trade-In Promotion escalations
XM Trade-Ins
Used when a customer is moving to an address that has an active Comcast account.
Previous Customer Not Disconnected
Used to support property managers and staff at managed WiFi properties.
Managed WiFi Property Support
Support for Connected Building Property Managers and Staff
Connected Building Property Support
To Add or Remove a device from the blocklist - Previously called XM Lost/Stolen
XM Add/Remove Blocklist
Integrated Trade-In and Trade-In Promotion escalations
XM Trade-Ins
TSC agents use this queue to escalate to a TSC4 for assistance.
TSC4 Internal Support
Used for CHQ Channel Ops request tied to Connected Building & Managed WiFi: Network config, Proactive Monitoring, Engineering Operations & Architectural onboarding.
Multifamily Channel Operations Request
Used to answer questions about contractual multi-dwelling unit (MDU) courtesy accounts.
Courtesy Accounts
To Add or Remove a device from the blocklist - Previously called XM Lost/Stolen
XM Add/Remove Blocklist
Military Offer for Existing Customer and their Unlimited XM Line.
XM Unlimited Line Military Escalation