When placing your loan on this type of hold interest accrues on the unsubsidized and unsubsidized portion of the loans
Forbearance
100
Income based repayment plans are based on these three things
What are loan balance, family size, income
100
For QA and compliance you must state _______ within the first 30 seconds of the call
What is recorded line
100
FAFSA stands for
What is Free Application for Federal Student aide
200
These plans are set up with a 10 year repayment period
What are standard and graduated
200
These three items are required for the Unemployment deferment
What is working less than 30 hrs a week, seeking full time employment. registered or willing to register with an employment agency/receives UE benefits
200
You must reapply for an IBR plan after ____ months
What is 12
200
These two items are included in branding our calls
What is school name and free of charge
200
Technical default
What is 270 days
300
In this plan your payments increase every 2 years
What is the graduated plan
300
If you are enrolled half time or more at a qualifying institution you qualify for this type of deferment
What is in school
300
The PAYE and REPAYE plans extend your life of the loan by out ____ years.
What is 20
300
ECMC's Cell Phone Consent
What is "Can ECMC and it's representatives contact you on your current or future cell phone numbers using our automated dialer?
300
This type of phone cannot be dialed on an automated dialer without borrower consent
What is cell phone
400
The minimum amount of your loan on the extend graduated plan
What is 30,000
400
If you receive government assistance and meet poverty guidelines you may be a candidate for ______ type of deferment
What is economic hardship
400
The REPAYE is only for new borrowers after 2010 and they must have ________ type of loans.
What is Direct
400
When a borrower states a piece of demographic is inaccurate the counselor will mark this information ____ color in loan tracker
What is red
400
We must mark a phone call ___________ if a borrower asks us to no longer dial a number
What is DO NOT CONTACT
500
Three components that go into determining how much your total repayment will be on your loan
What are total amount owed, length of repayment term, interest on the loan
500
The amount of forbearance time allowed over the lifetime of your loan
What is 36 months
500
At this website you can apply for income based plans electronically