CORDER NPPC Verbatim
Complaints related to reccurring orders and needs help canceling subscription/auto-shipment.
CORDER AUTO REPL CANCEL
A consumer request for discount code or printed coupons
ICOUPON
Questions about where to enter promo code on the site
IECOMMSITE PROMO CODE
Name the Subject code and related NPPC verbatim used for consumer complaints or problems placing an order.
CECOMMSITE, CECOMMSITE ORDERING
Requests for Complimentary Product/Litter sample
ISAMPLE
Request for return or refund due to issues not related to product or site.
CORDER RETURN/REFUND
Complaints about lack of codes/coupons available, values or difficulty using them
CCOUPON
Intended to be used for questions about warranty activations/Petivity registrations of devices or kits
IECOMMSITE - Registration
Name the Subject code and related NPPC verbatim used for a consumer complaining that they can't find where to login or key features like the shopping cart.
CECOMMSITE SITE FEEDBACK
Name the Subject code and related NPPC verbatim used for consumer questions related to order total and/or billing.
IORDER, IORDER BILL/CARD CHARGES
Complaints regarding longer than normal delivery times attributed to the carrier UPS
CORDER UPS Issue
Consumer states they are very unhappy with the current price of Beneful dog food.
CPRICE (Don't like price/ value)
Consumer questions regarding placing orders (how to)
IECOMMSITE ORDERING
Name the Subject code and related NPPC verbatim used for consumers having issues signing up for Purina For Professionals.
CECOMMSITE, CECOMMSITE PW RESET
Name the Subject code and related NPPC verbatim used when the consumer states " I would like to see a canned version of this dry food."
IEXTEND, IEXTEND FOOD FORM
All other complaints not covered under other selections as well as not being able to find the product or size they want on the site.
CORDER OTHER
What subject code is used for praise contacts?
PZMISC
Consumer forgot her password and needs a reset
IECOMMSITE PW RESET
Name the Subject code and related NPPC verbatim used if consumer requests expedited shipping due to being out of food.
IORDER, IORDER EXPEDITE
Use this verbatim only if the consumer is requesting to cancel their order and the reason is that their pet passed away
IORDER REFUSE/CANCEL ORDER - PET PASSED
Consumer complaints about elements of subscription/auto-shipment (frequency) and needs help updating next order date, pausing or skipping an order date. Also changing frequency to a different cadence.
CORDER AUTO REPL ADJUST
Consumer is asking - Why do you use corn, where do your ingredients come from, do you include taurine?
IINGRED
Consumer comments on the site functionality and asking where to find options and actions
IECOMMSITE SITE FEEDACK
Name the Subject code and related NPPC verbatim used for consumers requesting donations.
IZMISC, IZMISC DONATIONS
Under subject code CORDER which NPPC verbatim would be used for complaints related to order total and/or billing and charges on card.
CORDER BILL/CARD CHARGES