T\F Goodwill credits, late fees and ETFs are items we adjust.
What is False
The amount of time to make a payment before becoming past due
What is 29 days of less
T\F Charter client's remote orders are place through an email to leadership after collecting and upfront payment
What is False
Using agent OS you can see clients account balance in these areas
What is billing tab, account tab, and dashboard
T\F you can place a remote order with a non- authorize user
What is False ?
An article for creating an adjustment case in salesforce
What is HOW3605
Clients Billing statement shows a balance for multiple accounts with different rates
What is Master\Hierarchy billing?
Icoms East remote orders are shipped in this time frame
What is 3-4 business days
Client can use a NEW checking account to make a payment here
What is online services
MTTR, Service Availability , Service Credit , Downtime, contract
What is an SLA credit case?
The Compliance Issue Originated By
What is the Team responsible for the issue?
T\F Client can add act numbers 8350156800002346 , 118615701 , and 8246100540120727 to a Master billing account
What is False ?
The value of HDMI Cables, Remote orders , and IR sensors
What is 10.00 a piece
Reference number 0789652 which is regarding a misapplied payment
What is a case in salesforce
Client would like 12 remotes and 13 IR sensors she will be charged
What is 250
750 for icoms , 250 for CSG and salesforce case once reached
What is Biller credit limits ?
Account 475185303 has these codes HSD MODEM NSDIA25M DATTERM3YR
What is a Coax\Fiber account
For Charter clients the chargers for the cost of each remote will be placed here.
What is Salesforce case
T\F Clients being billed from the NBC biller is able to make payments online
What is True
Fees that calculate based off the amount of time left in the contract when submitting disconnection
What are ETFs
Credit Calculator, Invoice reflecting chargers , prove of issue, and attachments added here
What is Adj Link\ notes and attachments ?
Quant services has acct # 475185303, 89196901, and
89196801 all for one location
What are national accounts ?
Remote orders for BHN clients are placed using this tool.
What is Remedy ?
Wire payments, check by mail, online pay, card pay, ivr pay and auto pay
250.07 Credit for the account 8246100540120727 , and a 759.09 credit for acct 099302801 need to be applied in which system
What is a salesforce case