Credits
Account Review
Remote Orders
Payments
Misc Billing Task
100

T\F Goodwill credits, late fees and ETFs are items we adjust. 

What is False

100

The amount of time  to make a payment before becoming  past due 

What is 29 days of less 

100

T\F Charter client's remote orders are place through an email to leadership after collecting and upfront payment 

What is False 

100

Using agent OS you can see clients account balance in these areas 

What is billing tab, account tab, and dashboard

100

T\F you can place a remote order with a non- authorize user 

What is False ?

200

An article for creating an adjustment case in salesforce 

What is HOW3605

200

Clients Billing statement shows a balance for multiple accounts with different rates 

What is Master\Hierarchy billing? 

200

Icoms East remote orders are shipped in this time frame 

What is 3-4 business days 

200

Client can use a NEW checking account to make a payment here 

What is online services

200

MTTR, Service Availability , Service Credit , Downtime, contract 

What is an SLA credit case?

300

The Compliance Issue Originated By 

What is the Team responsible for the issue? 

300

T\F  Client can add act numbers  8350156800002346 , 118615701  , and 8246100540120727  to a Master billing account 

What is False ?

300

The value of HDMI Cables, Remote orders ,  and IR sensors 

What is 10.00 a piece 

300

Reference number 0789652 which is regarding a misapplied payment 

What is a case in salesforce

300

Client would like 12 remotes and 13 IR sensors she will be charged

What is 250 

400

750 for icoms , 250 for CSG and salesforce case once reached 

What is Biller credit limits ?

400

 Account 475185303 has these codes HSD MODEM NSDIA25M DATTERM3YR  

What is a Coax\Fiber account 

400

For Charter clients the chargers for the cost of each remote will be placed here. 

What is Salesforce case 

400

T\F Clients being billed from the NBC biller is able to make payments online 

What is True

400

Fees that calculate based off the amount of time left in the contract when submitting disconnection 

What are ETFs

500

Credit Calculator, Invoice reflecting chargers , prove of issue, and attachments added here 

What is Adj Link\ notes and attachments ?

500

Quant services has acct # 475185303, 89196901, and
89196801 all for one location 

What are national accounts ?

500

Remote orders for BHN clients are placed using this tool.

What is Remedy ?

500

Wire payments, check by mail, online pay, card pay, ivr pay and auto pay

What are Payment Methods 
500

250.07 Credit for the account 8246100540120727 , and a 759.09 credit for acct 099302801 need to be applied in which system 

What is a salesforce case 

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