Patient
Prep
Prep
True or False: Name formatted correctly means we are matching the name from the Dental Route Sheet to what's in eCW.
FALSE!
We are verifying no special characters are indicated in the name spelling.
Prior to checking in a patient to their appointment, what must we do first?
Verify guardian or who is bringing in the patient to the appointment
What should be asked at every patient check-out?
* How was visit was? Ask for review based off reply.
During check audit you need to review if the amount of x-rays taken matches what's documented as taken, what is the quickest way to review x-rays for a patient?
Trainer will determine correct answer!
How do you schedule an emergency appointment?
Demonstrate, trainer will determine if accurate.
When entering responsible party, what relationship should be indicated in the demographic screen of the patient?
3 - Natural Child insured has financial responsibility
OR
4 - Natural Child insured does not have financial responsibility
How do you properly add a Global Alert to update guarantor DOB?
Trainer determines the correct answer!
During patient check-out, the patient needs to be schedule for 2 extractions, how long should the appointment be? When should this be offered?
30mins, we can do TODAY!
***DOUBLE JEOPARDY***
During check audit, you needed to check for consents and treatment plan signatures, what's the quickest way to view these consents?
ICW > DRTLA > Documents
How do you attach OP treatment to an OP appointment?
Demonstrate, trainer will determine correct answer.
DOUBLE JEOPARDY QUESTION!!!!
When you receive an error message "Import Not Allowed” and cannot link families correctly, how do we fix this?
Trainer determines the correct answer!
When checking in, how do you check Designation form was completed accurately from the kiosk?
Patient Hub > DTRLA
At patient check-out, it was determined to collect $50 for today's visit. How do we collect this payment?
Appointment Screen > copay
When a chief complaint is documented, where should we find the questionnaires documented on the progress note?
HPI
When reviewing faxes for the office, how would you transfer a document from fax inbox to the patient's documents successfully?
Demonstrate how to pull up faxes for office and how to transfer to the patient documents.
Where do you document patient prep once it's obtained prior to printing out the Dental Route Sheets?
Appointment Screen > General Notes Templates
***DOUBLE JEOPARDY QUESTION***
How do we review Designation forms that have been missed at check-in for the office?
(Demonstration what to do for Incomplete VS Completed documented)
Demonstrate workflow for
* Incomplete document
* Completed document
***DOUBLE JEAPORDY***
During patient check out, you noticed the patient didn't get their vision scheduled at check-in.
What scripting would you use to get the patient scheduled for Vision during check out?
Trainer will determine correct script used.
When reviewing the CRA, what items should we be reviewing?
* Today's date / Accurate CRA
* Providers name matches to progress note provider
* Caries indicated
* CRA locked / provider signature
* Saved to patient docs
How do you manage telephone encounters for your office?
Demonstrate how to manage telephone encounters.
Demonstrate:
Prep a patient on North's schedule.
Trainer determines the correct answer!
DEMONSTRATE:
Using the Dental Patient Route Sheet, complete a full patient check-in.
Trainer determines the correct answer!
Patient is 7 years old with a history of bad behavior, how long should you schedule this TX OP appointment? ((Review image))
2 - 60min OP Appointments
Complete a hygiene chart audit for a patient using the Dental Patient Route Sheet.
Trainer will determine if completed correctly!
***DOUBLE JEOPARDY***
How do you apply benefits to a treatment plan?
Trainer will determine accurate answer!