EDI
My ID is revoked
Resume or reset pw
I don’t know my pw
Select Can’t login
Change/ Forgot my password
Answering a call to hold music
If no response is received after the greeting, state “Due to no response, I am disconnecting the call”
I have a new Clearing house what form What Method What action
EDI registration form Method Clearing House Action Link to 3rd party
I’m not receiving my payments but my claims have processed
Contact PCC
My ID is not authorized
Submit PALRF reinstate ID
I don’t have access to provider
Check verify caller and Connex Access
Caller Speaks a Foreign Language
Follow steps in Provider Contact Center Universal Inquiries Manual, under Foreign Language
I need to delete my user ID I am leaving the company. What form, and action
Submit PALRF
Action Delete User ID
What form do I need to change my address
CMS855
My ID was reinstated
Action: verify user provide temp pw & EIN
Where can I find steps to submit a claim
In CONNEX user guide under Part B claims submission
Caller is not the operator of user ID but is employed by the operator
Advise caller only the operator can request pw reset.
I am a provider who need access to CONNEX to Bill Claims
I am a CONNEX User who need to submit an EDI registration form
My bank have changed what from
CMS588
I need access to a different contract in DDE
Submit PALRF, add region dual access
How can I add a provider
Advise where steps are found in CONNEX user guide
Manage Account/ UPDATE YOUR ACCESS/ System Access/ New
Billing Company TPID need to be reset
Check to make sure caller is on contact list
I need to submit claims using PC Ace
Submit EDI registration form, action obtain TPID
My address is still showing old address in CONNEX
Contact PE
My ID was just reinstated, I have a pw and my EIN, but my message is, not authorized
Make sure user is accessing the correct Database
I submitted wrong procedure code how can I fix it.
Submit clerical error reopening in CONNEX steps found CONNEX user guide under appeals
Provider need you to repost remits for TPID that belongs to 3rd party agency
Advise only the trading partner can make the request.
I am a provider need a billing service to access my Ptan in DDE
Submit LOA
My. claim rejected on front-end 277ca
A8:562:85, A8:128:85
Billing TIN must be associated with Billing NPI