Critical Evaluation
Plots data points against two variables that form the chart's x and y axes. The pattern formed by the plotted data described the correlation between the two variables.
What is a Scatter Diagram?
The ability to take an international, multidimensional perspective that is inclusive of other cultures, perspectives, and views.
What is a Global Mindset?
Concept that proposes that any organization operates within a complex environment in which if affects and is affected by a variety of forces who share in the value of the organization and its activities.
What is the Stakeholder Concept?
Ability to be sensitive to and understand one's own and others' emotions and impulses.
What is Emotional Intellgence?
A broad statement that reflects an organization's philosophy, objectives, or standards concerning a particular set of management or employee activities.
What is a policy?
Standard statistical method used to test the possible effects of altering the details of a situation to see how the outcomes will vary under different conditions.
What is Scenario/what-if analysis?
The result of shared beliefs vs the result from the actions of a few individuals or external forces.
What is culture vs Climate?
A process of developing mutually beneficial contacts through the exchange of information...may consist of internal or external contacts.
What is Networking?
Understanding why people behave the way they do helps leaders influence behavior by appealing to the right needs in the right way.
What is Motivation?
The process by which management and union representatives negotiate the employment conditions for a particular bargaining unit.
What is collective bargaining?
What are the steps in evidence-based decision making? Hint: 5 As.
What are Ask, Acquire, Appraise, Aggregate, Apply, and Assess?
The capacity to recognize, interpret, and behaviorally adapt to multicultural situations and contexts.
What is cultural intelligence?
The leader and those in conflict accept the fact that they disagree and look for a "third way," a new solution to the problem of the conflict.
What is Collaborate (or confront)?
Leadership approach in which the leader proposes a bold vision or solution and invites the team to join this challenge. An ineffective approach if the leader lacks real expertise.
What is Authoritative?
A method of nonbinding dispute resolution involving a third party who tries to help the disputing parties reach a mutually agreeable decision.
What is the mediation or conciliation?
Small groups (normally six to twelve) invited to participate in a structured discussion (one to three hours) with a facilitator.
What is a Focus Group?
What you say is what you mean vs what you say may not be what you mean.
What is Low context culture vs High context culture?
Process in which negotiators aim for mutual gain, emphasizing the need to focus on the problem instead of personal differences and on mutually beneficial outcomes.
What is Principled Negotiation?
Level of effort depends on: expectancy, instrumentality, and valence. All three factors must be addressed to create motivated employees.
What is Vroom Expectancy Theory?
Permanent bodies composed of workforce members that represent employees, generally on a local or organizational level; primary purpose is information and consultation, not collective bargaining.
What are work councils?
Data analysis tool that applies the principle that 80% of the effects come from 20% of causes.
What is a Pareto chart?
Culture you can touch vs Deep seeded traditions.
What is explicit culture (outer layer) vs implicit culture (core beliefs)?
BATNA
What is Best Alternative to a Negotiated Agreement?
Seeing an interpreting the impact of one's own behavior on others and altering behavior to increase people's level of comfort and trust.
What is Social Intelligence?
This includes various forms of collective employee actions taken to protest work conditions or employer actions. Also includes employer actions taken in response to employee actions.
What are industrial actions or concerted activities? (p.169)