Scheduling Basics
An efficient, continuous working pace.
What is workflow
a comprehensive visit should be scheduled for
What is 60 minutes
Scheduling method that groups similar patient conditions at specific times
Want is block scheduling
device requirements a patient must have to complete a telehealth appointment?
what is Camera, microphone, speakers/headset, and stable internet.
Meeting the requirements to participate in the health plan.
What is eligibility
what term means gathering pertinent health and insurance information?
Screening.
a follow-up/established patient appointment typically scheduled for?
what is 15 minutes
This method of schedule multiple patients in the same slot
What is double-booking?
A requirement in many states before a telehealth visit can occur?
What is tele-health informed consent?
A primary provider’s order to see a specialist
What is a referral?
What must a CMAA understand before scheduling any appointment?
The medical organization’s protocols.
What determines if an appointment is considered urgent
What is Medically necessary within 24 hours. (20 min slot)
This method allows unscheduled walk-ins in order of arrival
What is open-booking
Two types of visits appropriate for telehealth.
Mental health therapy, chronic condition management, dermatology, prescription management, etc.
This process checks if a service is covered under the patient’s plan
What is Precertification.
CMAA’s most important scheduling responsibility
What is managing patient workflow.
A patient is considered a new patient again if they haven't been seen in
What is 3 years
What method schedules 2–3 patients at the same time at the beginning of the hour
What is wave scheduling
This electronic tool allows patients to update insurance, send messages, request refills, and view results?
What is the patient portal.
This prevents creation of duplicate electronic health records
What is Searching by identifiers (name, DOB, SSN, address, etc.) before creating a new chart.
the three major factors required before scheduling a patient
what is Accurate screening, insurance verification, and understanding provider preferences/protocols.
These types of visits include multiple complaints, injuries, or worsening chronic conditions
What are Comprehensive visits.
Schedules patients in 15-minute increments—what method is this?
What is Modified-Wave
The CMAA must confirm this 15 minutes before telehealth
What is Camera position, audio functioning, and a private location.
This determines how much the plan will pay for a service?
What is Predetermination