Effective Communication- How it works
This person initiates a conversation verbally or nonverbally
Sender
communication that is a one-way process
impersonal communication
What is "silent messages"?
non verbal communication
refers to the way a message is conveyed
communication styles
the desire to avoid confrontation but still tries to manipulate the situation in their favor
passive aggressive communication
What's is usually being communicated?
the message
means "not"
'im"
communication that carries five times as much impact as verbal
non verbal communication
Aggressive, Passive, Passive- Agressive, Assertive
The four communication styles
listens to others without interruption, eye contact, clearly states a persons needs and wants, confident body language, steady tone and voice
assertive communication
The person to whom the communicated is directed
Must interpret the message correctly
Receiver
Used to relay facts, instructions
Quick/ easy way to get “word” out
impersonal communication
Establishes credibility with the audience by allowing the people to know the speaker is sincere
eye contact
Trying to reach a mutually agreed up on solution
assertive communication
easily frustrated,
speaks in loud tone,
unwilling to compromise, disrespectful towards others,
frequently interrupts and does not listen
uses of humiliation, criticism and domination
aggressive communication
HOW the communication is being done: F2F, written, ect.
Channel/Medium
People talk/listen between one another
Senders must encode the message clearly so they can decode it correctly
interpersonal communication
Can be distracting OR can help convey the message
Posture and body language
uses guilt or intimidation
aggressive communication
soft spoken/quiet
does not express one's owns needs or wants
lack of confidence
prioritizes needs of others
allows others to take advantage
poor eye contact looks down or away
passive communication
What does communication require?
A sender and receiver
encoding and decoding
means amoung/between
interpersonal
set the tone & can provide feedback
facial expressions
based on avoiding confrontation
passive communication
1. Is the most commonly seen communication style
2. Is the communication style that should be used the most
1. passive- aggressive communication
2. assertive communication