Verbal & Nonverbal Comm
The use of SPOKEN WORD to share information with each other is this type of communication
What is "verbal communication"
The practice of emotionally understanding and considering how the speaker must be feeling is an example of:
What is "empathy"
A speaker who’s hands face this way is being assertive, telling the audience what needs to be done with little choice.
palm facing down
The exchanging of information that creates a healthy relationship and can also be important to safety.
Effective Communication
What is "paraphrasing"?
Summarizing the main ideas in your own words
90% of communication is this type of communication (facial expressions, tone of voice, etc)
What is nonverbal communication
The intentional and focused process of fully engaging with the speaker with undivided attention
What is "active listening"
A speaker who’s hands face this way is welcoming to the audience, communicate information and gives the audience the power of choice.
palms facing up and open
To recognize and affirm that a person's experiences, feelings, opinions are understandable (even when you don't necessarily agree)
positive feedback or validation
What is "empathic listening"?
Listening to understand the speaker’s feelings and perspective
Communication consists of passing information from one person to another. The "sender" and "receiver" of a conversation are also known as...
What is 'speaker and listener"
A question that starts with "why," "how," or "what." They require a full answer rather than a "yes" or "no" response
correct
Demonstrate a speaker who’s hands face this way are giving a directive, telling the audience what they need to do, with no power of choice.
Hands are point and other four fingers are clasped firmly.
If you can spot the contradictions in a person’s verbal and nonverbal language the speaker’s ____________________ will be in question.
Credibility
What role does "feedback" play in the listening process?
It allows the speaker to confirm understanding
When you observe a person based on nonverbal cues such as posture, folded arms, fidgeting, lack of eye contact..." You are noticing this about them...
What is body language
When the listener repeats back to the speaker what you think is being said.
paraphrasing
A person who is asking for forgiveness for something he/she did incorrectly at work might hold his/her hands this way.
hands open, palms up
When you communicate with emotion you are expressing your ______________________.
feelings
Two people are sitting in the car and having a conversation, planning where they want to have dinner and then a movie. They are participating in what form of communication?
interpersonal
When someone is interested in what you have to say... such as "Squarely face, Open posture, etc.
They are an active listener.
Why kind of question does the listener ask to make something more clear or easier to understand by asking for more detail or a simpler explanation
What is a "clarifying question"
("to clarify")
A firefighter who is directing a group of people to move away from a dangerous area may hold his/her hands in this way.
hands clenched with finger pointing the directions to go.
A symbol is:
Something that represents something else
TV News and Tock Tok are two examples of ___________________ communication?
mass