Active Listening
This communication skill involves fully focusing on the speaker and understanding their message.
Active Listening
Smiling, frowning, and raising eyebrows are all examples of facial expressions. True or false?
True
Saying “good morning” to coworkers is an example of being this.
Nice, kind, or polite.
Using ALL CAPS in a message can make it seem like you are doing this.
Yelling.
What are signs of good listening?
Nodding, maintaining eye contact, and avoiding interruptions
Looking at someone while they speak demonstrates this important communication behavior.
Eye Contact
Working together with other people is called this.
Teamwork.
Before sending a message, it is a good idea to do this.
Reread it.
Repeating back what someone said in your own words is called reflective listening. True or false?
True.
Crossing your arms and turning the other way when someone is talking to you is okay. True or false?
False.
When you do not understand directions, you should do this.
Ask questions.
Using kind words in a text message is being this.
Respectful, polite, nice, or kind.
Asking “Can you explain what you mean?” is an example of clarifying the question. True or false?
True.
A thumbs-up usually means this.
Good job or okay.
Showing up on time to work is considered this.
Professional, good time management, being responsible.
Using emojis can help show this in a message.
Emotions or feelings.
During emotional conversations, effective listeners avoid this behavior that cuts off the speaker.
Interrupting
People can show feelings without speaking by using this.
Body Language.
Speaking calmly during a disagreement can help solve the what?
Problem or conflict.
Sharing personal information like passwords online is usually not what?
Safe.