Say What?!
You tell your friend, "I'm fine."
...while rolling your eyes and slamming your locker.
What is your body language saying instead?
You're upset or angry.
Your teammate never uses the microphone but keeps blaming everyone after losing.
What communication problem exists?
Poor teamwork/Lack of communication.
Your friend asks, "Does this match?"
You reply, "I like the shoes."
What are you REALLY avoiding?
Giving honest feedback.
A recipe says, "Add some flour."
How much? Nobody knows.
This is an example of...
Unclear instructions.
An employee is always late but never tells the manager why.
Communication skill missing?
Responsibility.
Which communicates MORE?
A. Words
B. Tone of voice
C. Facial expressions
Tone and body language often communicate more than words.
You keep yelling,
"GO LEFT!"
"NO RIGHT!"
"WAIT!"
"RUN!"
Your teammate gets eliminated.
What communication mistake happened?
Giving unclear/confusing directions.
A fashion designer tells the team, "Make it pop."
Nobody knows what that means.
What's the problem?
The directive is too vague.
You forgot to tell your partner the oven was already on.
Now the cookies are burnt.
Communication failed because...
Important information wasn't shared.
A manager gives feedback respectfully and privately.
Why is this effective?
It protects dignity, integrity and builds trust.
You tell your teacher,
"I wasn't talking."
...while everyone watched you talking.
What communication skill are you missing?
Credibility/Honesty.
A raid leader calmly assigns everyone jobs before the mission.
This communication skill helps everyone succeed.
Clear instructions.
During a fashion show, everyone starts talking over one another.
Communication has become...
Chaotic/Disorganized/Confusing.
The baker repeats the customer's order before baking.
Why?
To confirm understanding.
During a disagreement, both people stay calm and listen.
This communication style is called...
Respectful conflict resolution.
Someone interrupts every five seconds while you're speaking.
What communication skill are THEY missing?
Active Listening.
One teammate says, "I'm trash."
Everyone else responds, "No, you're learning."
This is an example of...
Positive encouragement.
Your model forgot the jacket.
Instead of yelling, you quietly solve the problem.
What communication skill are you showing?
Professionalism or Understanding.
A customer says, "This cake is terrible."
A professional baker responds,
"I'm sorry. Tell me what happened." This is...
Handling criticism professionally.
A coworker misunderstands your instructions.
Instead of blaming them, what should you do?
Clarify your message.
Your friend asks, "Should I wear this outfit?"
You answer, "It sure is...an outfit."
What communication style is this?
Passive-aggressive.
Someone rage quits after one mistake and won't answer messages.
Which communication barrier appeared?
Emotions interfering with communication.
A designer listens carefully to every model's concern before making changes.
This communication skill builds trust.
Active Listening.
Everyone in the kitchen is shouting different instructions.
The cake collapses.
Communication lesson?
Too many voices create confusion.
Your supervisor asks, "Can you explain your decision?"
Instead of saying, "Because I said so."
What should you do?
Provide clear reasoning with facts.