Active Listening
Giving full attention to the speaker without interrupting is called ______.
active listening
Understanding and sharing another person's feelings is called ____.
empathy
Communicating your needs clearly and respectfully without aggression is known as ____ communication.
assertive
Gestures, facial expressions, posture, and eye contact are all forms of ____ communication.
non-verbal
Restating the speaker's message in your own words to show understanding is called ____.
reflection
Repeating back what someone said using your own words to confirm understanding is known as ____.
paraphrasing
Empathy fosters trust because it makes people feel they are being ____.
heard and understood
Declining a request while expressing respect for the other person is an example of setting a ____.
boundary
In recovery meetings, maintaining this type of eye movement shows you are engaged.
eye contact
Offering to work together and share decision-making in recovery is an example of ____ support.
collaborative
Nodding, eye contact, and affirmative sounds like "uh-huh" are examples of ____ cues.
backchannel listening cues
When expressing empathy, avoid using statements that start with 'At least...' because they ____ the person's experience.
minimize or invalidate
The 'I' in 'I' statements stands for taking responsibility for your own feelings rather than ____.
blaming others
Standing with arms open and leaning slightly forward conveys you are open to ____.
listening
The feedback method that pairs constructive criticism between two positive comments is known as the ____ technique.
sandwich
This type of question encourages elaboration and cannot be answered by 'yes' or 'no'.
an open-ended question
Using phrases like 'I can imagine that made you feel...' demonstrates this empathy skill.
reflecting feelings
An assertive communication strategy where you acknowledge the other's perspective before stating your needs is known as the '____' technique.
empathic assertion
Mirroring the body language of someone you're speaking with is known as ____ and helps build rapport.
mirroring
This practice involves paying attention to the present moment without judgment, enhancing communication clarity and stress management.
mindfulness
Summarizing what you've heard and asking if you got it right helps provide this communication skill.
clarification
Distinguishing empathy from sympathy, empathy involves ____ rather than pity.
shared emotional understanding
True or false: Setting boundaries is selfish and harms relationships.
False
True or false: Tone of voice often conveys more meaning than the words used.
True
A supportive dialogue where both parties share speaking and listening equally is called a ____ conversation.
balanced