Receptionist
The receptionist team is responsible for creating...
the clients first impression
What does SOAP stand for
Subject, Objective, Assessment, & Plan
Describe the body language of confidence
Standing straight, head up, shoulders back & eye contact
How to handle late clients
1. reschedule
How long should a client be left on hold ?
no more than 30 seconds
informed consent form
signed after all info regarding procedures have been provided. Includes risks, potential outcomes, alternative procedures, & estimate cost of procedure
In order to put ___ at ease, a warm welcome from team members is a must.
clients
How to connect with clients
acknowledge clients as soon as they arrive
Instead of "i dont know" say..
1. That is a great question, let me find out
2. Give me a moment to get that information
What does POMR stand for
Problem Oriented Medical Record
Negative etiquette includes..
rude, not friendly, moving slow, & not showing care
Most new client/patient forms have to include...
phone number and drivers license number
How many rings should you pick up the phone?
3 rings or less!
What does a patient history form include?
clients name, patients name, age, gender,& medical history
One minute hold can seem like..
5 minutes to the client
True or false. Volume, Pitch, Rate, & Quality are the 4 components of humane voice.
True
handle multiple phone lines by...
1.Ask the caller if its okay to leave them on hold
2. ask someone who isn't busy to help
Blank Consent form
authorizes any procedures but doesn't include the risks, benefits, outcomes or estimates.
Positive etiquette includes..
Positive words & phrases
How to connect with clients
greet clients by first name and pets name