Receptionist
The receptionist team is responsible for creating...
the clients first impression
What does SOAP stand for
Subject, Objective, Assessment, & Plan
Describe the body language of confidence
Standing straight, head up, shoulders back & eye contact
When Dr is running late, ask patient
Would you like to wait or reschedule your appointment?
System in which the only info needed is patient's name
Direct Filing System
How long should a client be left on hold ?
no more than 1 Minute
informed consent form
signed after all info regarding procedures have been provided. Includes risks, potential outcomes, alternative procedures, & estimate cost of procedure
In order to put ___ at ease, a warm welcome from the receptionist is a must.
Patients
Type of information including name, address and marital status
Demographic Information
System uses paper files and digital information
Numeric Filing System
Instead of "i dont know" say..
1. That is a great question, let me find out
2. Give me a moment to get that information
What does POMR stand for
Problem Oriented Medical Record
Negative etiquette includes..
rude, not friendly, moving slow, & not showing care
Form authorizing health insurance payment sent directly to provider
Assignment of Benefits Form
Filing system used for general correspondence
Subject Filing System
How many rings should you pick up the phone?
3 rings or less!
What does a patient history form include?
clients name, patients name, age, gender,& medical history
One minute hold can seem like..
5 minutes to the client
Form required by HIPAA posted in medical record
Notice of Privacy Practices
Electronic records for entire hospital system
EHR
handle multiple phone lines by...
1.Ask the caller if its okay to leave them on hold
2. ask someone who isn't busy to help
Patient consent when nothing is spoken or written
Implied Consent
Positive etiquette includes..
Positive words & phrases
Service available if English is not patient's primary language
Interpreter Services
Electronic records for small practice
EMR