Ways to Communicate
What is an example of verbal communication?
Talking to a friend, asking for a raise, etc.
True or False? In conflict management, it is important to prove that you are right.
False
Nonverbal Communication consists of what?
Body Language, Facial Expressions, posture, nodding head, etc.
What is effective communication?
Communicating effectively means that your ideas and concepts are being heard and people are acting upon them. It also means you are able to listen, understand, and take action on what other people say.
Name three colleges found in Boston, MA.
Harvard, MIT, BU, BC, Simmons, Lesley, Emmanuel, etc.
What is an example of nonverbal communication?
Rolling your eyes, crossing your arms, smiling, etc.
What are two negative impacts of conflict?
-loss of trust
-loss of relationship
-resentment
When Non-Verbally Communicating, what is something that can impact how our message is perceived?
What is ineffective communication?
When both parties lack information or have a misunderstanding.
In which Boston museum did the largest art theft ocurr in US history?
Boston's Isabella Stewart Gardner Museum on March 18, 1990, when two men dressed as police officers stole 12 pieces of art worth over $100 million. The pieces have not been recovered
Name an example of when someone should use written communication.
What are two positive impacts of conflict when handled in a healthy way?
- increases understanding of the other person
-builds trust
-strengthens relationships
You are always communicating using this, whether you mean to or not.
Non verbal communication
In order for communication to be effective there must be?
Understanding
What is the oldest restaurant in continuous service in the United States found in Boston?
The Union Oyster House, established in 1826.
What is active listening?
Active listening is a way of listening and responding to another person that improves mutual understanding.
Name 1 skill that is necessary to do prior to approaching conflict to manage it in a healthy manner.
- Quickly relieve stress.
- Recognize your emotions
- Be aware of your non verbal communication
Do individuals communicate more verbally or non-verbally?
Non-verbal
What are two ways to effectively listen?
Pay Mindful Attention: Noticing the other person’s feelings and reactions, full attention-allows you to pay attention to not just what is being said but nonverbal language too
Assertive Listening: asking clarifying questions
In January 15, 1919, a 55-foot steel tank filled with 2,319,525 gallons of WHAT ripped apart, releasing a 13,000 ton wave on Boston's North End that destroyed nearby houses, vehicles, businesses, apartment buildings, and more.
Molasses
When Verbally Communicating, what is something that can impact how our message is perceived?
Tone & Inflection (emphasis, pitch, stress)
During conflict resolution, it is important to think ahead about the ______ and _________ of your words and actions.
Results and consequences
What percentage of communication is nonverbal?
80%
What is a barrier to effective communication?
Time, environment, lack of understanding
What year did the Boston Marathon start?
1897