Nonverbal Communication
What percentage of communication is nonverbal?
What are the 3 key concepts of communication models?
Sender: one who extends the message
Receiver: One who receives the message
Message: What is being sent (verbal or non verbal).
What skills aremost important for communicating effectively?
Any item from our discussions today can apply.
The best communication style to use is...
One that works for you and your team
-loss of trust
-loss of relationship
-resentment
Nonverbal Communication consists of what?
Body Language, Facial Expressions, Tone of Voice
What types of statements should you avoid?
You-statements
In order to effectively communicate you must do this 2x better than talking.
What are the 3 styles of Communication?
Aggressive, Passive, Assertive and Passive-Aggressive etc.
Identify 2 positive impacts of conflicts when handled in a healthy way:
-increases understanding of the other person
-builds trust
-strengthens relationships
-exlore new ideas/ways
When Verbally Communicating, what are two things that can impact how our message is perceived?
Tone & Inflection (emphasis, pitch, stress) etc. etc.
Name 4 Blocks to Listening.
Mind Reading, Rehearsing, Filtering, Judging, Daydreaming, Advising, Sparring, Being Right, Derailing, Placating
If someone walks into a room, uses a loud tone of voice, disregards peer’s personal space and stares you down, what type of communication style are they using?
Conflict Management, Name 2 skills & Explain.
Mutual validation, inquiry, acknowledgement, support, respect, empathy, apology etc.
A group member makes a comment about something you disagree with. How do you best respond?
Use any of the tips from effective communication
2 Ways to Listen Effectively.
Pay Mindful Attention: Noticing the other person’s feelings and reactions, full attention-allows you to pay attention to not just what is being said but nonverbal language too
Skillful questions: asking clarifying questions
Identify the communication style:
A style in which individuals express their feelings and opinions and advocate their needs in a way that violates the rights of others.
Aggressive Communication
Name 1 skill that is necessary to do prior to approaching conflict to manage it in a healthy manner.
1. Quickly relieve stress.
2. Recognize your emotions
3. Be aware of your non verbal communication
4. Others??
Define nonverbal communication.
gestures, facial expressions, tone of voice, eye contact, body language, posture, and any way we communicate without using language
When asking for change it is important to ask for what?
Ask for a behavioral change not an attitude change, Ask for one change at a time, Ask for something that can be done now
In order for communication to be effective there must be?
Understanding, trust, confirmation of shared meaning etc.
What can be some of the impacts of ineffective communication?
Misunderstanding, loss of trust, anger, being ineffective overall, mistakes, team functioning, advesre outcomes etc. etc.
T or F? In conflict management it is important to prove that you are right.
False: Maintaining and strengthening the relationship, rather than "winning" the argument, should always be your first priority. Be respectful of the other person and their viewpoint.