Nonverbal Communication
What percentage of communication is nonverbal?
55% non-verbal
How many people do you need for verbal communication?
2
Sender: one who extends the message
Receiver: One who receives the message
How do you express your feelings and thoughts while being Assertive?
I-Statements
The best communication style to use is...
Assertiveness
What are three of the five "Cs"
Clear, Correct, Complete, Concise, Compassionate
Nonverbal Communication consists of what?
Body Language, Facial Expressions, Tone, Volume, Gestures
During and argument, what types of statements should you avoid?
You-statements
In order to effectively communicate you must do this 2x better than talking.
If someone walks into a room, uses a loud tone of voice, disregards peer’s personal space and stares you down, what type of communication style are they using?
Aggressive
List 3 good communication skills
proper presentation, active listening, congruent non-verbal, giving feedback, being respectful, confidence, clarity, honesty, friendly, knowing audience
Vocal communication consists of verbal parts which are words and nonverbal parts which are...
Tone, Inflection, Volume
A way to convey your feelings, thoughts and opinions wihout being aggressive or judgmental.
I statements
What destroys effective communication?
Assumptions, cognitive distortions, not listening and making "You" statements
If a person is stating their needs in a calm manner, using eye contact, stating feelings as "I" statements and being respectful they are using this type of communication style.
Assertive Communication
Three basic forms of communication
written, oral, non-verbal, visual, active listening, contextual
What are some non verbal traits of passive communication?
poor eye contact, withdrawn, unengaged
A group member makes a joke about something you did but you don't think it's funny. What type of communication is the best choice in this situation.
Assertive Communication
Paying mindful attention, focusing on non-verbal communication, attempting to understand and waiting to talk until the other person finishes
Active Listening
Identify the communication style:
A style in which individuals express their feelings and opinions and advocate their needs in a way that violates the rights of others.
Aggressive Communication
Active listening includes three of these:
show respect, positive body language, asking questions, following etiquette, being open minded, giving feedback, not thinking of response until the person is finished
Being relaxed, making eye contact, monitoring tone and speaking clearly are non-verbal parts of what style of communication?
Assertive
Yelling, aggressive stance, blaming and criticizing is what type of communication?
Aggressive Communication
Who is responsible for ensuring the communication is effective?
Both the listener and the speaker
If someone feels isolated, is depressed, resentful is anxious and feels judged, what type of communication may they use?
Passive Communication
Three communication Problems
Assumptions, Confrontation, Hard Topics, Boundaries