Short answer
What is a potential barrier to effective communication?
Cultural barriers (language, beliefs)
Hierarchical structures
Psychological factors (internalized bias or anxiety)
refers to the verbal and nonverbal behaviors that demonstrate a listener's focus and interest in the speaker and their message.
Attending
Example:
What is your name?
Closed ended question
True/False
Feedback is only what we say not how we say it.
False
Could you please elaborate on that?
Good
Clarifying question that aims to ensure understanding and accuracy
What is the best response to an unclear point in a conversation?
Ask for clarification on the specific point that is unclear and provide further details and examples.
The ability to share and understand the feelings of another.
Empathy
Answers consist of yes/no/or one word answers
Closed ended questions
When providing feedback you should be vague and use generalities.
False
You should use specific observable examples when providing feedback.
You don't really believe that do you?
Bad
Leading question that suggests the answer the listener wants to hear.
How can you respectfully express your concern regarding an idea or goal that is discussed during a conversation?
Acknowledge the idea, express concerns about its feasibility or potential impact, and work with the survivor to come up with new smaller goals that are realistic.
Expressing someone else's ideas or thoughts in your own words while maintaining the original message.
Paraphrasing
Foster engagement and participation
This type of feedback highlights strengths and accomplishments, reinforcing positive behaviors.
Positive feedback
What are your thoughts on working to break that goal down so we have some clear tasks to accomplish?
Good
Open ended question that encourages the speaker to share more information and perspectives.
Explain the difference between hearing and listening.
Hearing is the physical reception of sound.
Listening involves paying attention to, understanding, and responding to the message.
Acknowledging and validating a person's emotions
Reflecting
Example:
What are your biggest concerns regarding your family?
Open ended question
True or False
You should always listen to feedback without getting defensive and you should never argue.
True
Why would you do that?
Bad
Judgmental question that implies criticism or disapproval, shutting down communication.
By using verbal cues like "uh-huh" or "I see", asking clarifying questions, and summarizing what the speaker has said.
focusing your full attention on the speaker, aiming to understand their message, both verbal and nonverbal, rather than simply hearing words.
Active listening
Open ended questions
True or False
Effective feedback focuses on a wide range of behaviors with the goal of getting someone to do what you want.
False: Feedback focuses on specific behaviors with the goal of helping someone improve.
It sounds like your feeling frustrated about being here at the safe house.
Good
Reflective question, demonstrates active listening and encourage the speaker to process their thoughts.