What allows us to interact with each other
What is Communication
Encourages further communication
What is Responding
Customers directly connected to an organization
Who are internal customers
Attendance policies, professional dress, arrive on time, perform tasks in scope of practice
Guide you
Values
10% of a communication message equation
What are words
Voice Attributes for communication
What is verbal communication
Good nutrition, adequate sleep, effective stress management
What are good health habits
Creates a pleasant environment, ready to help out at anytime
What is a positive attitude
FREE SPOT!
Bonus - You're Welcome!
Includes listening to others and expressions
What are Communication skills
Silence, Smiling Face, Checking for understanding
What are effective communication skills
Uniform, clothing, name badge
What are dress requirements
Involves setting goals and developing plan for achievement
What is personal and professional growth
Ground you
What are ethics
Too many qestions, distance, Lack of interest
What are barriers to Effective Communication
said "If we were supposed to talk more than listen, we would have been given two mouths and one ear."
Who is Mark Twain
Tasteful makeup, clean hair, groomed fingernails
What is good hygiene
Do no harm, be fair, make things better, be compassionate, respect others
What are 5 Basic Principles in Ethics
FREE SPOT!
Bonus! You're welcome!
Responding, Paraphrasing, Asking questions for clarification
What are listening skills
Physical attributes towards communication
What is non verbal communication
Customers who use your organization for a service. These customers are not part of the organization
Who are external customers
FREE SPOT
Bonus! - You're welcome!
Honesty, Flexibility, Communication
What are desirable traits of a professional